Everything was good except we booked 2 dolly’s and a flat dolly. None were available when we picked up the truck Uhual centres were unable to fulfill our order. We’re older and needed the dolly’s. That was very disappointing. Why make us reserve equipment if you don’t have the equipment?
Andre G
Hasty Market
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in London, ON N5Y2N5
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulI would like to dispute the $50 cleaning fee that was charged to me. The only items left in the storage unit were a few flyer papers placed on the cabinet. At no point was I informed that leaving a small amount of paper behind would result in a $50 cleaning charge. Had I been made aware of this policy, I would have removed them immediately. Additionally, the unit was rented to another customer while I was still on site, which indicates there was no significant cleaning or delay involved. Charging $50 for removing a few sheets of paper under these circumstances is unreasonable and disproportionate. I respectfully request that this cleaning fee be reviewed and refunded.
Sachu DSo, when I returned the vehicle back, the guy in the counter was saying he has no idea on the returning process and was unwilling to help
GIRI PI had dropped off the truck at 6 pm. However it shows that I dropped off the truck at 9 pm and I was charged double the initial agreed price.
Pratik SEverything went well; except that there was no dolly or furniture cart available; and I was informed when I went to pick up the truck.
Luis R