This was my first time using mobile check-in and it was excellent. My truck was waiting for me ready to be picked up at the exact time scheduled and I checked in using the link sent in my order. I used my phone to check in, take the needed pictures and grabbed the keys from the cashier attendant. The whole process took maybe 10 minutes. The cashier was super friendly as well. Will definitely come back here for my next rental.Adam H.
Highland Lakes Chevron
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Lewisville, TX 75067
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- 3.0 Average Customer Rating
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They don't know what they're doing, took over 30 minutes to attempt to get us the keys, and then over charged by adding a package on I did not agree too. Absolutely do not recommend this location.Arabella P.
It needs to be understood that this is strictly a pick-up/drop-off site - additional equipment such as furniture dollies, pads, etc., are not available, despite what it says on Uhaul's website. Other than that, the store clerk was very polite and helpful.Michael S.
Got charged 147 at pick up then an additional 337$HANNEEN A.
Was charged by UHaul for keeping the truck an extra day, however, I turned it in a day early! I sent an email regarding the charge but never received a reply or a refund. Had a similar situation the week prior on a previous truck and a trailer rental, I was charged for extra miles and the UHaul center I turned it into said they could not assist because, â€œI made the reservation online.â€ Is there any other way to do it these days? Disappointed in the overall UHaul experience. One issue could be a mistake but getting overcharged on both UHaul rentals I've made recently, is bad business.David F.