I was so disscusted on May10th,2021.. I checked in on my reservation at 7am to pick up a 15ft truck only to be treated with disrespect and bad customer service. The person who checked me in was lazy and had a bad attitude. The person's name was Shantey. I walked far to get my rental truck only to discover garbage in the back cargo. I took picures. I returned to the front desk and Shantey asked that I drive it to their garage to get it cleaned....WTF ? I asked for a second truck only to discover the key hole of the driver door was defective and would not open. I took pictures. I returned to the front desk and Shantey had an attitude as though I was to blame. I was given a 3rd truck and I asked Shantey to assist me by moving the other rental trucks boxing me in which I waited for Shantey and never showed up. I walked back for assisrsbce only to discover Shantey texting on his phone totally ignoring my request for help. I was furious!!! I found another UHaul worker walking around who finally assisted me. Shantey never appologized from the beginning for any inconvinience U Haul caused me. I finally drove out at 7:45am. I had a previous complaint in Feb.2021 of a UHaul worker being rude . I made a report and was told t Vennessa the manager was going to call me in 3 days which the manager never did. Management seems to be laxing on customer service at the 1810 West Ave.J in Lancaster, Ca location. After filing a complaint today, I was told that Venessa the manager was going to call me in 3 days....I HIGHLY DOUBT THAT . Sad....
Lester L.Moving Truck Rental in Lancaster, CA at U-Haul Moving & Storage of West Lancaster
Contáctanos
1810 W Avenue JLancaster, CA 93534
Services at this Location:
Location Hours
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Lancaster, CA 93534
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
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Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
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Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Autoalmacenamiento
¡Tenemos la mayor cobertura en América del Norte!
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Contenedores U-Box®
We ship across town or accross the world!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
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Enganches para remolque
U-Haul is North America's #1 hitch installer!
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Trucks for Sale
We have the largest selection in the industry!
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History
We have an adaptive reuse program to better the enviroment!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Dolly was not in the truck and I had to return from 12 miles away. The tank was nearly empty so I had to put gas ASAP. Drop off location was never assigned.
Arthur L.- Rating:
- 2.0
Not enough people to help customers. 20 min wait before being helped, then another 30min to drop off. Also, very upset about the fuel charge. I drove 20 miles, put two gallons in. More than the gas I used. Yet I was charged for 3 more? Again, I drove 20 miles!!! Not happy.
CHRISTOPHER H.- Rating:
- 5.0
The cargo van that I rented smells like cat pee and was dirty on the inside and outside... the guy who helped us with rude and I was completely dissatisfied with everything about my rental plus you guys gave me a cargo van that had absolutely no gas in it literally as soon as I got in the car and took not even a mile the glut gas light indicator came on
LEMAHI J.- Rating:
- 5.0
Fix the transmission it was really jumpy and was not a smooth drive like other times. A lot of damage of vehicle that was not reported prior, so I had to take numerous pictures. Overall, I love this location for their customer service and great rentals.
Joshua O.- Rating:
- 1.0
Fucked up totally. Worst fucking company in the world
DENNIS G.- Rating:
- 5.0
Very good coustmer service
SARMEN H.- Rating:
- 5.0
Nothing thanks
STEVEN L.- Rating:
- 1.0
I turned the equipment in on time (15 min before my contract ended) and before they closed online. But the store closed early and therefore I got hit with a late charge.
CAMERON S.- Rating:
- 1.0
I called a day in advance to get a 24 hour extension on a 3 day rental and was told that they had already rented out the 15 foot truck for 4pm to another customer today so i returned the truck at the original return time ( 1pm ) since i couldn't get an extension setting me back $350 for a truck i couldn't use. I feel like they should manage their way of doing business a little better but i will need another 2 day rental on Monday to complete my move by choosing a closer location
STEPHEN F.- Rating:
- 5.0
Nothing everything was excelente
JORGE B.- Rating:
- 5.0
It was a little chaotic with the server being down on check in day, but everything went smoothly in the end.
Sybil J.- Rating:
- 1.0
This location is under staffed or does not assign staff properly. I had to wait in like for 20 plus minutes with one employee. Also this location has an issue with systems failing. I went to return my rental and once again the system was down and could not get confirmation on check in for 2 days. Employees are friendly but very over worked. I do not plan on returning to this location.
MARC L.- Rating:
- 4.0
Have a back up system, in a event of a power outage, glitch in the Computers. The Computers were down for several hours, which things happens. However, I recommend individuals to continue to shop at this location. The Associates are very courteous and friendly.
Kimberly G.- Rating:
- 5.0
The truck shakes when driving, especially on the freeway so you should check it. The customer service was outstanding. A really nice location.
Domonique F.- Rating:
- 5.0
The individuals that are employed by u-haul at this location are top notch.
Candis C.- Rating:
- 3.0
have the mud washed off but everything. Was cool
DUSTIN G.- Rating:
- 5.0
Truck had trash inside was not properly cleaned/sanitized
Marta P.- Rating:
- 4.0
keep it up
GILBERT L.- Rating:
- 4.0
Just did not like picking it up in Lancaster instead rosamond because of the extra mileage I had to pay for
DIANA H.- Rating:
- 5.0
Awesome
RICKY J.- Rating:
- 5.0
Very nice and friendly people Thanks guys
OSCAR H.- Rating:
- 4.0
Rack was left with leg sticking out over the floor, which caused me to trip. Luckily, I was fine, but it was such an obvious lack of concern for customers.
WILLIAM K.- Rating:
- 3.0
There should have been some provisions for after hours equipment drop off without charging for another day even after we spoke on the phone and they were fully aware that I was in route but got caught up in traffic, but the attendant was there took the equipment but charged me for an extra day
STEPHAN M.- Rating:
- 4.0
Efficient service, vehicle was in good condition and clean. Initial pick-up on site was somewhat slow but drop-off was prompt, courteous.
RUDOLF S.