The manager would not give us the truck we were assigned- he said it was dirty. He then gave us a truck that was not cleaned - we physically had to use our own Lysol wipes in tge interior- absoluteky disgusting! Then, he swept out the back as it was covered in dirt and hay? The vehicle was in poor mechanical condition abs stalled twice while going downhill. If we are COVID positive as a result of this rental- we will let BC HEALTH know about the state of vehicles rented from your Ladysmith location.MARIA H.
Moving Truck Rental in Ladysmith, BC at Junction Mini Storage
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Ladysmith, BC V9G1L9
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
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Friendly. Clean. Organized. Helpful. Considerate. Thank you gentlemen!!Joel D.
Attempting to get an extension from the website was next to impossible. The checkout process once at the dropoff site was easy and quick.Lee H.
I don't know what to suggest with your service. I was happy with the service I received.JACQUELINE E.
As usual everything went smooth, The manager Gord goes the extra mile to ensure comes together . ThanksBRIAN N.
Excellent service and definitely will return when in need of your servicesWILLIAM S.
Friendly, knowledgeable and helpful. Great experience!ERIK J.
The staff was very helpful and efficientGordon M.
Super efficient and easyKaren D.
My UHaul experience for this truck rental was flawless, and dealing with Gord at Junction Mini Storage was easy, COVID-safe, and a great pleasure. Keep on doing whatever you've been doing to attract and keep quality local independents like this!GEOFFREY D.
Pre booking seems to be best overall. Gives a person a chance to make plans!TIMOTHY P.
I wasn't the one who dropped the truck off so can't answer your questions.ANTHONY E.
James at Ladysmith was very efficient. A good experience. Duncan dealership on the other hand was terrible.Supposed to pick up there at 9 AM.Only one person staff. 10 customers doing pickup. Trailer had a flat tire and lights did not work. Finally got sent to Ladysmith 21/2 hours later.Norris E.
Rented a utility trailer to haul a heavy load. Have rented trailers from another company the past 4 years. This uhaul trailer was much better. Will certainly rent the same next year.CHARLES E.
don't rent out a rusty old dolly, wash the truckKARI-ANNE W.
The truck was muddy and I had to clean it after I used it. The fellow in store offered to clean it but I was on a tight sceduele Also the gas in truck read 3/4 when it was closer to half full. I was not very pleased on my experience this time. I have always had other than this great trucks.LARA A.
Although this location had no record of the fact the trailer was coming to be dropped off with them, they placed a phone call into uhaul to straighten out the mess. NO complaints on this end of the transaction as the people here ultimately did what was necessary to straighten out the previous mess. Service at this location was excellent.Rob F.
The link we were sent for the reporting of damage would not let us upload photos. We ended up leaving with the trailer having taken pictures before and after we picked up the trailer. This should be fixed for both customer and uhaul.Kimberly H.
Phoned earlier In the week and left a message about booking a trailer. No one called me back and when i called 2 days later to check they had no idea what i was talking about. Took trailer back on sunday and no one was there. Left it in yard and then got a call on monday about not returning it. Lack of attention to details maybe.Mark N.
Have the computer system working !!! Spent an hr with poor employee . During a covid pandemic !!! Could not pay by cc or debit had to pay cash !!! Even though the policy at the time was no cash . And a cash deposit too boot .Allan B.
The manager took some extra steps to help me with my hook up - very customer focused and just a real nice guy!Paul E.
Very pleasant & competent staff. They understand & were not surprised by my complaint at how badly run the rental system is fun from head-office. No respect for local clients, vehicles promised but not available, a poorly organized & managed system in general. We also acknowledged that with the no competition, UHAUL really doesn't care.Layne K.
nothing to improve , service was excellent as usual , extra measures taken to ensure that the vehicle was properly sanitized, would highly recommend this locationBrian N.
Took an hour to sign out trailer due to undertrained staffSarah W.
The attendant was very helpful, attentive, and very customer oriented. Great experience and would recommend his business to anyone!Sarah Y.