I will never recommend Uhaul to anyone I know, as I have been cheated for the fuel cost in spite of refueling it over the limit that I was given the vehicle. Have tried reaching multiple teams in Uhaul, but no one resolved or even took the ownership to help the refund. This is utter fraud and harassment for customers. Never booking Uhaul again. Pathetic experience, it's day time loot!!!
SHILPI C
Chilly Mart
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Irving, TX 75063
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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Simple and affordable
Anvesh RGal who was there when I returned the truck really didn't seem to know what she was doing. Appeared something was wrong as I was being way overcharged and I think that was what was confusing to her. Regional manager Kyle stepped in and quickly resolved the issue so I am satisfied and will rent from them again for sure.
Robert BProblem #1 - My reservation was made at least a week before my trip. I selected a preferred location and the day before my trip, the pickup location was changed. Problem #2 - On the day of pickup, I was told at the new location that they did not have the dolly I wanted. The lady in charge at the Chilly Mart was not very communicative. She just said I didn't have a dolly. Neither did the U-Haul representative who called me the day before. So I had to scramble to find a much-needed dolly. Also, after the lady told me she didn't have a dolly, we saw someone come out of the gas station with a dolly. After getting angry, I was told by a U-Haul Corp. representative that this type of equipment could not have been included as part of my trip. I think this is a total lack of communication. My overall experience with U-Haul was very bad. All of this could have been avoided with a much better communication strategy. I think the online experience is poor and the customer experience at the location and with U-Haul representatives is poor. The only reason I'm not giving this review a 1 star is because the Chilly Mart lady gave me the furniture pads for free.
GERALD BThe staff did a great job, but the company did the worst job. They didn’t provide equipments that I made a reservation on and they didn’t let me know a few days before so I can look for somewhere else and I was shocked when I got to the location and found out that they don’t have the equipments that was disappointing.
Diana A