We had a reservation booked 2 weeks in advance and then once we arrived to DK home, they did not have the truck size we needed and then told us they made another reservation for us at a different location 15 min away. When we went to the second location, there were no trucks there at all, and we had to scour Indianapolis for a truck. We ended going back to DK homes and had to book 2 smaller trucks for our move, which cost $300 more. It seems like their business model is to not honor reservations that people have and any one can come in and take your truck you have reserved if they get there before you, and DK homes/U-Haul will then just cancel your reservation. Moving days are already stressful enough and this business practice makes me 110% worse.
Toria T
DK Home
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Indianapolis, IN 46221
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Cómo funcionan los comentarios de U-HaulThere was a dead bird in the grill I had to remove. Very gross. I kinda wish that would’ve been checked and cleared. Also the app and website was very slow to not working at all. Outside of those two things everything was good.
Jonathan Ckeys were not available for self pick up. came back when someone was there, had to wait 20+ minutes to receive keys
Bay UAC didn’t work.
Joshua MVehicle was extremely dirty tire was flat . Would not return to this location
Robert C