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Michael H.
GVS Bait & Tackle
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntsville, AL 35803
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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DO. NOT. RECOMMEND. - Significant safety issues and lack of trained personnel will result in personal injury to you and others. This was my experience returning an auto trailer. After maneuvering the trailer to the spot the U-Haul representative requested, I parked my truck and exited to observe the rep remove the trailer. As he was cranking the lifter leg down, he directed me to remove some chains and wiring. I told him I'm not sure what he's asking and it'd be better if he did it. He continued cranking and pointed to where he wanted me to remove them. Again, I stated it'd be better if he did it. Every other location for every other move we've done has done all the work and provided complete answers to questions; why not here? Lack of training. The lifter leg hadn't touched the ground and he moved to remove the chains and the wiring. While doing this, he removed the cotter pin for the hitch and asked me, "Is the hitch yours?", and I stated, 'Yes, I bought it in Florida.' So, he put the pin back in. With the lifter leg still not touching the ground, he asked that I help him lift the trailer off of the hitch. I was sure it wouldn't work given the weight of the empty trailer, but I 'tried' to help anyway ... didn't budge. He moved something and asked I help lift again, I 'tried' ... didn't budge. He then resumed cranking the lifter leg down and when it touched the ground, he said, "You're all set, you can go.", and started walking away. Checking the hitch, the ball was still completely covered by the trailer cap/cover. I yelled to him to come back and he waved his arm and said, "You can go." I yelled the trailer is still connected, I can't go. Safety and training issue. He reluctantly came back and I pointed to him where it was still connected. So, he again cranked the lifter leg down more until finally the cap was completely off the hitch ball. Before I pulled way, I checked the cotter pin he replaced, and it wasn't engaged and likely would have fallen off as I drove. If the hitch came off on the highway, likely would've caused an accident. So, significant safety issues: - Incorrectly installed cotter pin, hitch would likely have come off potentially injuring others. Also, had I been picking up, not dropping off, and he installed the pin as he did, could've been a tragic accident causing failure. - Advising me that he had removed the trailer successfully, but actually not, and me driving away was a potential for risk of injury to me and him and damage to my vehicle. - Imagine an inexperienced renter trusting this U-Haul personnel to connect the trailer? DO. NOT. RECOMMEND.
DANIEL A.Make sure the ordered equipment is on site
Dillon T.everything was great...can't think of anything
RICHARD C.I called a number associated with a location closer to my move. Yet, the truck was scheduled for pickup at a different location. Pickup was at a convenience store where everything was done on a cell phone by employees at the store. Unfortunately, we also could not understand the employees. So between trying to interpret and using a tiny cell phone screen, things were just really uncomfortable and extremely unclear. I have no idea if I paid what I should have or not. I would highly recommend a true local experience if anyone asks me. And I certainly will not be using UHaul again.
Paulette D.