Staff did not know how equipment worked.
Shane L
You Got The Look Auto Detailing
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Hanceville, AL 35077
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Renters need to be trained on how the equipment functions.
Shane LThis location is closed on weekends which is when we dropped the truck off. There are almost no instructions on closed facilities other than to leave and go to another open location. Tried calling the number and the recording indicated that the wait time would be over 1 hour. Found a lock box and dropped the key off. Called U-Haul from home and was able to leave a call back number. All of this is taking time when you’re simply trying to drop off the rental. Final statement did come in a timely manner on Monday morning, it is was for a $0 dollar balance. I had asked for a final statement with the rental amount on it. Had to pull an older email receipt and assume that we will be charged that amount. Bottom line is having better instructions for drop off after hours or at a closed facility. And no 1 hour wait times for information.
James WVery polite owner, No issues . Thanks again!
JASON LHad a great experience with You've Got the Look Auto Detailing / Uhaul. The people there were super friendly and very helpful through the entire process. I would highly recommend them to anyone. Thank you all so very much for making my experience a great one.
John S