No problems with the pickup location at all. They did great. However, I had a terrible experience with UHaul Customer Service. First, after selecting a truck and pickup location in Birmingham, AL, I was notified that there was no availability at all on my pickup date in Birmingham. The representative changed my pickup date from Saturday, May 29th to Sunday, May 30th. She also mentioned that there was a truck available on our original date in Leesburg; however, I chose at that time to reschedule to Sunday. After speaking with my husband, we decided it would be worth our time to go ahead and travel the 90 miles to Leesburg to pick up the truck on our original date, Saturday, May 29th. I called Customer Service back and the representative advised me that she had changed my reservation to the Leesburg location and I would be receiving an email and text confirmation. I waited for that confirmation and never received it. As a result, I called Customer Service back a third time and spoke to Jermenia. She advised me that the Leesburg truck was never reserved for us! She said there were no notes or anything that I had made that second phone call. I was livid because we were moving the next day. Jermenia was able to find us a truck in Grant, AL, so we drove 2 hours in the opposite direction of our home to pick it up. I feel very strongly that UHaul should have offered some type of discount given the circumstances but none was offered at any time. I would suggest that you update your online reservation system that will tell customers BEFORE they make a reservation where trucks will be available so they don't run into this wild goose chase like we did. Absolutely ridiculous.Jennifer H.
Moving Truck Rental in Grant, AL at Carnes Ace Hardware
(Distribuidor de U-Haul del vecindario)
Grant, AL 35747
(At Dollar General turn onto Peck Sutton Rd Will be 1/4 mile on right side)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 4:30 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Grant, AL 35747
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
We have the largest selection in the industry!
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
Very courteous and thorough explaining everythingElwood K.
They were very friendly and helpful.RONALD W.
Folks very helpful in hooking up my vehicle to the car dolly. Thanks.Steven P.
I applied online and requested a 15-ft truck. When I got there they only had a 26-ft, which resulted in a higher fee.Angela D.
Everything was goodLOUIS C.
Didnt check my trailer in till two mornings after drop off. Even after I called morning after drop off to let them know and was told they will get it. They never did till another uhaul location called them.Eric E.
I reserved a 26ft truck from a location near my house but the day before I was to pickup the truck, I was notified that there was a new location to pick it up and it was a 30 minute drive to get to it. Why was I able to reserve the truck from the location near my house? Caused me to have to jump through hoops coordinating rides and times. Not coolTracey C. R.
Our pick up location was 40 miles out of our way. The truck I reserved via phone 3 weeks in advance was given to someone else the day before we were to pick up our truck. To get the sized truck we ordered and needed we had to drive to another city. What was the purpose of making a reservation if there is no Intention to honor it?debora B.
Staff was professional, friendly, and knowledgeable. We had a wonderful experience that made a stressful move a little easier.Jen M.
Awesome customer servicejudith C.
Great folks!!!!!!brooks W.
The people there could not have been nicer!!Carl F.
Owner was very helpful and accommodating!Keith H.
Great Customer Service from Jason!Joe C.
Good folks.butch A.
Well oiled operation...excellent efficiency Had no idea moving could be so stressLESSEDWARD S.
The service was great the actual truck was falling apart!JEREMY A.
Have more 20ft. trucks available great sizebob R.
Get pickup truck and trailors for rent up there instead of just box truxksEDWARD F.
Very customer friendly.george B.
Make sure the truck is ready. It had to be jumped off when I picked it up and 2 times when I was renting it.JOE K.
THE ACE HARDWARE PERSONAL WERE EXCELLENT WITH ALL THE HELP I NEEDED ABOUT THE UHAUL. I HAVE USED RYDER BEFORE I WILL ALWAYS USE UHAUL FROM NOW ON.CHERYL T.