The equipment was not inspected. to go all the way to the back to pick up the truck because the truck was not ready.. I also asked the manager there to give me a written notice from the truck because it had damages on it, and I did not want to be responsible for that and he could not even do that for me. This place a poor rating because of the workers there you guys need to improve your management for this location thank you very much.
Jose O.
25th Ave Ace
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gary, IN 46407
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Customer Reviews
- 4.5 Average Customer Rating
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Just continue keeping your promises of community satisfaction
ROBERT E.Good people there
EDGAR D.The Cargo Van I rented to me had a low-inflated tire and the warning light was on. The tire had 24 pressure and the others had 46 psi. I did not know until after I left the rental site. I immediately returned to the Ace Hardware Rental site and the Staff told me to call Roadside Assistance because they could not add air to the tire, and did not have air to do so. I asked how do you rent a van that needs air in the tire and tell the customer to go call Roadside Assistance for air?! Also, there was no washer fluid to clear the front window. Also, it would be great for the rental site to inform the customer of where to park the truck when they are closed because the parking lot is inside a locked gate. You have to park in a nearby take-out restaurant lot.
James W.To rent the same type Monday again 7/3/2023
DAVID C.