Service rep was dismissive, answering other calls while checking out my order, prolonging my pickup. He also added insurance coverage I did not purchase and had to request a refund when I turned the vehicle in.
ANDres R
The Key Man
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Fontana, CA 92335
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulThe customer service was terrible. They didn’t not go over the truck with us. We had to walk down the street to get it. And we got to our destination only to find out there was a lock on the back that we couldn’t get into. We called and it took over 20 minutes before we had to call them back to find out what we needed to do. Only to be told we needed to call roadside assistance or just bring it back. It wasn’t even the size we originally ordered. We did not receive any compensation for mileage or gas for having to go back to the site so they could take the lock off. They tried to have us call a number and the guy started asking for a credit card number, leading us to believe we were trying to be scammed. They also showed no remorse at all nor did they try to reset the gas and mileage for our inconvenience and time lost, as we were on a time frame to move.
Nathaniel DWhen I picked up the car, the fuel tank was empty! The staff told me I just needed to return it with the fuel gauge at the same level. So, I had to fill up before I could even use it! I returned the car with the same amount of fuel.
XINJUN LThe guys were great
joseph gDrop off loccation was closed but regardless it was easy to do the drop off procedure , and leave key at drop box
Oscar I