The lot was closed and the guy texted me to say to just leave it parked on the street. Felt a little sketch and unsettling to leave the truck there.
Jasmine M
Fix It Diesel Inc
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Fontana, CA 92335
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulI do not normally participate in these if the experience was poor or bad. But I feel UHAUL needs to know why this was important to send you the details. I originally scheduled my pick-up in Rancho Cucamonga and then I was advised the day before it was moved to Fontana to the Fix It Diesel location to my surprise the location was not open (thought I would be dealing with a person) the UHAUL Truck was parked on the street like someone had driven it from Arizona and just stopped there for the drop off. I had to secure my rental over my phone, and it was not pleasant in a neighborhood that was uncomfortable. I was able to get it taken care of but not pleased about it so bottom line was my experience left me unhappy with how I needed to do the work to pick up a vehicle I rented from UHAUL.
David MDue to the closure of the location today, I opted for the after-hours drop-off procedure. I contacted Natalie by phone to inquire about the process and whether I could return the truck at that site, given that the lot gates were closed. She advised me to complete the checkout process using the app and to park the truck on the street. I successfully completed the app checkout.
Darrell PI called this location during business hours because I had rented the U-Haul to make a one-way trip and I had never been to Fontana before. I received an email from U-Haul asking me to confirm where I would be dropping off. I called this location and asked how drop off would work after hours because I didn’t think I’d have the truck there by the time they closed. The person who spoke with me, told me to read my email. When I told him I’m on the road driving and just ask for general idea of what the process would be like he told me he didn’t have time and that I should read my email.. That email night. I ended up having to call U-Haul customer service with my husband on the line back in San Diego to help me figure out how to leave the truck. It was very disappointing. I got the truck dropped off, but I didn’t feel safe at that location in the dark and it was honestly a stressful process. The customer service at this location was horrible and disappointing. I will know, however the girl I spoke with on the phone was super nice and stayed on the call with me until I got everything figured out and she even had me take pictures of the truck to document everything and she was very nice so that sort of made up for the meanie at the location
MICHELLE HVery good customer service
NICOLE C