The gentleman who handled the reservation at the franchise location did an excellent job! And it was ONLY the second reservation he ever performed for U-Haul!
Carleton M
Finksburg Jiffy Mart
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Finksburg, MD 21048
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios en otras sucursales de U-Haul
Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulThe truck was dirty, smelled bad inside and was covered in pine sap drippings - they had it parked under a pine tree. The guy behind the counter mumbled and really had little clue as to how to do this rental. They obviously give minimal training. The truck got the job done, but it was a poor experience getting out the door.
James CGreat customer service
CHANDA WThis gas station staff of the jiffy mart is really helpful!
Aoxiang TMy reservation was transferred to this location due to availability. Before arriving, I spoke with U-Haul customer service, and they confirmed the transfer. I could also see the updated location clearly reflected in my app. However, when I arrived, the representative was unable to locate or confirm my transferred reservation. After some time, he suggested that I start a new rental in the app, but that did not work. He then recommended that I call customer service again. Customer service ultimately had to walk him through the process of locating my reservation in the system. Even after finding it, the check-out process took an extended amount of time. When I returned the truck, the process was again extremely slow. This experience was noticeably less efficient compared to other U-Haul locations I’ve used in the past. The representative was polite, but it seemed clear that additional training on the system and app would be helpful. The delays were very frustrating, especially since the transfer had already been confirmed beforehand. I appreciate the support from customer service, but I hope this location receives additional training to improve the customer experience.
David L