This was a very frustrating experience. First, I did the mobile pick-up, which I set for 7am. As usual, nothing goes to plan on moving day, so I arrived around 8, about an hour late. Apparently the â€œwindowâ€ for mobile pick-up is 15 minutes only, which I didn't see anywhere when I booked the truck, nor was it in any emails, nor was I sent a reminder when the window opened, nothing like that. I spent a good hour trying to figure out how to find the online portal that just didn't exist because it was locked. Finally, I was able to talk to someone on the phone from U-Haul customer service, and I will say they were immensely helpful. They were the one good thing about this experience. So, I finally get into the U-Haul, only to find that the utility dolly I rented isn't in there. And the place I'm picking up the truck, which was the only place in Fairmont that had the Dollie's, doesn't open until 10. It's at this point 9. Okay, that's frustrating but fixable. I go to have breakfast and come back at 10, but no one is there still. I end up just going to Walmart and spending an unexpected $100 on a dolly and straps. It took an extra three hours (8am-11am) for this whole process to take place before I could start moving. The truck was fine, other than the missing dolly, but it was a very frustrating experience overall. The tech stuff I admit was partially my fault, but when the website says â€œpick up anytime day or nightâ€ I expect to be able to do that within the 12 hours I chose to rent. And to wait until 10 to try to correct their mistake and for no one to be there was also really frustrating.Kristen H.
GES Used Cars
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Fairmont, WV 26554
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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I was charged WAY too much for gas. Almost $30 and I drove 12 miles. Makes no sense.Theodore L.
I use GES Used Cars on a monthly basis for my rental. I have always had a good experience with this location and staff. Check in and out goes without any issues, equipment is always clean and maintained. Any issues with equipment brought to staff's attention is always addressed. Always a pleasant experience to deal here.George T.
Nothing. Owner of location was very friendly and helpful. I was having trouble with location picking up facility and he was very helpful at pickup and drop off.Janet P.