It was a single van in a dirty, questionable lot. The app was difficult to navigate with cell reception poor. It took almost 25 minutes to eventually get lock box open. ABSOLUTELY NO, customer support available. NEVER AGAIN will I rent using that format. I would rather stand in line and a store
Kate C
Radar 2400 Freight Dispatch
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Evanston, IL 60201
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A NIt's "mobile" pickup/dropoff location however no code for the box was forwarded. I called the local number first (written on the drop box) & had to leave voicemail. I then called the 800 # (in the contact us area of my order). It took me 41 minutes & 4 transfers to finally talk to someone to give me the code. The lock wasn't working. I told the person that & she put me on hold, never returning. I'm the one that had the epiphany to try the lock on the return box. I was curious to see if anyone would pick up my hold. My phone did the disconnect after 69 min. Then the actual returning of the vehicle is real PITA. I will NEVER do mobile rental again (& this place is right across the street from in the alley - that's how inconvenient the return is).
A NTires were not good for the snow, no one we contacted helped. Safety concern.
Kaliyah CPOTENTIAL RENTERS BE WARNED! This is not a U-Haul rental outlet. There are no staff at this location to assist in picking up or returning your rental (nor does anyone associated with Radar 2400 Freight Dispatch _ever_ pick up the telephone or respond to voicemail messages (believe me, I tried multiple times). This is simply a dirt parking lot behind a commercial building in Evanston (not visible from Foster Street, by the way, nor with any signage on Foster Street to indicate you are in the right location), where U-Haul rental vehicles are parked, unattended. Making a reservation online was relatively simple (although, again, no one is available to answer any questions you may have, and I had several). However, at no point in the reservation process, or in the one or two emails sent to you before your scheduled pick-up time, is it ever made clear you MUST use the U-Haul app to retrieve and return your vehicle (because no one associated with Radar 2400 Freight Dispatch works at this location). This was a major problem for me when I went to get my cargo van. Fortunately, a very helpful and patient U-Haul representative at its national toll-free helpline (the number for which is notably not listed anywhere on the sole sign at the pick-up location but was thankfully included on the reservation form) was able to assist me when the app and the lockbox containing the vehicle key failed to function properly. All that said, the van was there waiting for me, it worked well, and the price was right. Now that I am fully aware of the peculiar nature of this setup and its serious limitations, I may use it again in the future. But if you have difficulty with mobile apps or require the assistance of a human being, I strongly recommend using another U-Haul location.
Stephen S