The young man that helped me seemed to be the only person working at the Higgins Petro station and he was indeed very courteous and efficient. I guess having traveled to Eugene with a rental car, where it is provided with a full tank of gas and then returned the same. It would have been more convenient if the same procedure applied at UHaul truck rental locations. I got one with 3/16 of a tank and needed to return it with at least that much. That is more difficult to gauge than, get it filled up, and return it filled up. Just saying, as something that would improve the process for the customer, well for me, as the customer next time.
ROBERT F
Higgins Petroleum
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Eugene, OR 97401
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Would have been helpful to start with a full tank of gas rather than just 3/8. Would then have been easier to return the truck, just filling it up rather than having to fill it back to 3/8 tank. Good guy, though, at the pickup spot; very helpful. Windshield wiper was worn, a problem when driving for a day in the rain. Inspecting basic functions, like changing out wipers that are worn, would make the driving experience better.
ANDREW SExcellent and friendly customer service. Neighborhood location near my house. First time trying it and I will be back. No improvements needed.
WILLIAM AEverything went like clockwork. Perfect. I and out in 5 minutes, both ways.
EDWARD BWhen I arrived 15 min before my appointment, the rep was working on their personal vehicle in their fueling bay. I told them I had a uhaul rental scheduled in 15 min and I was told they didn't have the truck I reserved. They couldn't provide information to explain why. I called uhaul customer service at that time and was told to direct Higgins petroleum to give me a different truck. I had been there for 30+ min at that time. Higgins petroleum then refused to move forward with the rental, unless I downloaded and used the app to check in/secure the vehicle. I had scheduled the rental (pick-up and drop-off location 1 week ahead of time) to ensure a smooth process. Higgins petroleum then refused to select the drop-off location I had set up during my initial scheduling, which was nearest to my new apartment in Portland. When I asked them for the address of the new drop-off location that they just selected, the guy said "sorry, I'm past that screen...I can't give you the address." I accepted the situation because I had little choice, since I was moving that day, as I had planned long before. Higgins petroleum were very rude, unhelpful, and did not care whether I rented the uhaul through them or not.
Zachary S