A little unorganized. Reserved a dolly, broken. Reserved a furniture dolly, didn’t have one available. Blankets, some still have tape all over them from a previous rental.
Glenn B
82 Gift & Smoke Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T5B2W1
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Customer Reviews
- 4.0 Average Customer Rating
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Very poor service booked vehicle he could m Not understand reserve documents keep saying we booked for March 7 documentation stated acknowledged for March 30 pickup Said he had no vehicle. But after long wait and calls he made there was one available Not clean, windshield dirty out side mirrors dirty not washed really dirty on outside engine light was on display though out use trip the spanner indicator light was on because these were on could not confirm km. Vehicle did not run very good chip in windshield at my eye sight level not good Very poor service in store not a pleasant person not treated with any respect as an older woman customer Not happy that We had to go to a store like that with the drugee people coming in for their supples Will not be referring you to anyone
Frances SAmazing experience
Laila MI arrived at 1:10pm for my 1:30pm pickup time. The employees were completely disorganized and did not know how to process my booking. They initially stated that had the truck and needed time to figure out the payment processing. I did not leave until 2:00pm with the tuck, and they after stated that they did not actually have the truck. I’m not sure where the confusion came from but waiting 50 minutes for a reservation I was early for was completely unacceptable.
Chloe GTake it out of the store and they speak there own language so you don't know what's going on
Dean C