Actually the return was handled by Jeff the area supervisor and was great! A little issue with the tow dolly on the road from a repair done incorrectly. I had to stop and recover a tail light that fell out and then fix for the remainder of the trip.
Kent M
C&L Holdings
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Easley, SC 29640
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- 4.0 Average Customer Rating
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Actually the return was handled by Jeff the area supervisor and was great! A little issue with the tow dolly on the road from a repair done incorrectly. I had to stop and recover a tail light that fell out and then fix for the remainder of the trip.
Kent MI was charged a $15 fee for “safe” something that was added to my order upon pickup. I called uhaul to tell them I did NOT request it and I was told that when I dropped off the uhaul trailer the charge would be removed at the uhaul dealer. Upon drop off, Uhaul said the charge had been removed; however, I checked my credit card and it has not been removed.
leisa cU-Haul could increase their gross income by taking good care of the people that provide their equipment. Little things mean alot. It's time for over-paid, lazy button pushers to get out of the office and get to know your providers and help them sharpen their skills. U-Haul is an excellent company. But you have to put out effort to keep it that way.
mitch bHad to change drop off locations because my first locale was locked. Called and was told they have no room. That was bullshit because I was sitting at their gate. Told her so and then she said she was out of town. Had to fine another place, Calhoun, and was told I could be charged because it was not the place I selected. Took an hour to get resolved. Got home two hour late.
Tim C