The employee convinced me I needed to buy a new ball that would fit the UHaul. He hooked it to my vehicle for me and said I was good to go. I was almost two hours into my trip and the trailer started swaying every time I hit a bump. I pulled into a Advanced Auto Parts store to inspect. I noticed the hitch was almost off the ball. A worker at the store looked at it with me and said the ball is way to small and he can't believe that I didn't kill anyone or myself. I had to purchase another ball which was the correct size. He said the Uhaul employee DID NOT know what he was doing. This was not a UHaul center I rented from but a authorized rental place. They need to educate the employees how to hook up trailers properly before someone gets hurt.
KASEN W
Alfa Tires Automotive
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Douglasville, GA 30135
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Took an hour to get the truck, requested equipment location had no equipment even though I got charged for it. Location is suppose to do mobile pickup but they don’t participate in that program.
Scott BI didn't interact with anyone as it was an after hours drop off but would have appreciated more lighting.
Zachary AThis is a very sketchy experience. The shop was not well maintained. I didnt even want to give him my credit card. He told me the charge was $100 more than what Uhaul told me. We waited forever for him to have the truck ready, he was on other calls and made us wait in his office.. NOT PREPARED AT ALL and shouldn't be a Uhaul affiliate. Worst experience ever!!
Alexandrea S