When I reserved a truck. I was emailed to download the U-haul app, I was supposed to retrieve the truck via the app. Instead, we were met by an customer rep on the street. We were told he waited for us for hours. We were unable to complete the transaction via the u-haul app on his phone, ultimately instead of getting the truck in the expected 5 minutes it took probably 45 or more.Edward M.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Denver, CO 80223
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- 3.0 Average Customer Rating
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I signed up for a 24/7 truck share U-Haul- which I assumed would be a quick and seamless experience after an already stressful moving process. Prior to arrival I had completed the necessary check in steps including uploading my license and photo as well as paying for the truck. When I arrived to Miguels Auto after business hours, a worker was waiting for me and refused to allow me to take the truck until I showed him the truck and lock number. I showed him my confirmation number from the U-Haul app and payment confirmation. He still would not allow me to proceed with the truck. I tried calling U-Haul (no answer) and using the live chat (not helpful) and the man and I sat arguing about it for 45 minutes with no solution. I became very impatient and frustrated as I had people waiting on me to arrive with the U-Haul. He then called his manager and finally confirmed my payment and handed over the keys. This process was way more stressful than I anticipated it to be and I will NOT be returning to this U-Haul location next time.Lindsay C.
The dolly and furniture dolly I requested and paid for were not in the truck. Also, the owner of the UHaul location was overly involved in my "mobile" check in and check out. He was waiting behind the UHaul truck when I arrived to pickup my rental and was still there when I returned, 2 hrs early, to return the truck.Clarissa S.
This location was really a clusterâ€¦ it's hard to even tell where the location is? When we arrived, I called and was told they didn't take trailers. FORTUNATELY, a man (Dave, I think) was driving by (he works for Uhaul) and was able to clear that up and take the trailer for return. But all in all, I would not recommend this location.Meeri K.
It was a sketchy neighborhood and I was approached by a random guy who claimed to be with Uhaul but didn't seem to know anything about the check-in process. He also decided he should tell me that moving to Denver was not a good idea right now for a number of reasons. He was also offended that I put the keys in the drop box instead of handing them to him directly.Jarod C.