This has been the worst experience I have ever had using UHaul. I reserved online 26 foot truck, dolly and furniture pads to pick after store hours On Tuesday June 2 at 8pm and to be ready the following morning when my movers show up at 7 am. My pick up location got updated to the service center in Concord NC. Which I was fine with. I show up and go through the online checking process and the message saying I need to pick up at 7am on 6/2/2020 which was 13 hours earlier in the day! I call the customer service number and the First Lady I get says that truck is not available for local day rental. I asked why did it let make the reservation online IF is could not happen? She needed to talk to the manager. After a long hold she said we can find me another one. I said it needs to be in Concord NC. She give me everything 20+ miles away. Then she forwarded me to the â€œScheduling Centerâ€ that has hours of 7 am to 7 pm. By now this is at 8:30 pm. I call back and started the process again. Finally this lady was able to find another truck less than 10 miles away. But now it would not have the dolly and the furniture pads. Now I have to drive back on Wednesday morning to get the rest of the items I needed for my move that I had did my part and reserved a week ago. Meanwhile my movers that are being paid hourly are showing up at 7 am to being moving furniture with no furniture pads and dolly. I need something to compensate me for spending over two hours chasing down my order then having to go back the following morning to get the rest of my supplies that I reserved online all while my movers wait. This is the worst online and customer service experience Iâ€™ve ever had. What can be done with all the extra effort Iâ€™m having to put in when I did my job and ordered exactly what I needed and when I needed?
Moving Truck Rental in Concord, NC at Mr Storage
Moving to or from Concord, NC 28027? Get FREE truck rental rate quotes at Mr Storage.
Get FREE moving truck, pickup truck and cargo van rental quotes at Mr Storage
Pickups Pequeños trabajos
Cargo vans Pequeños trabajos
Camión de 10' Studio to
1 Bedroom Apt.
Camión de 15' 1 Bedroom Home
to 2 Bedroom Apt.
Camión de 17' Casa de hasta 2 dormitorios
Camión de 20' 2 Bedroom Home
to 3 Bedroom Apt.
Camión de 26' 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Concord, NC.
Cargo vans and pickup truck rentals in Concord, NC
U-Haul cargo van rentals and pickup trucks in Concord, NC are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Concord, NC 28027. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Barandillas interiores en las camionetas de carga
- Transmisión automática
- Air conditioning
- Suspensión Gentle-Ride
- V-8 de bajo consumo de combustible
- SRS/bolsas de aire
Easy drop off and person over the phone had good customer service.
Answer the messages left on the phone. I called after receiving my uhaul, left voicemail, and still to this day havenâ€™t heard anything back. I was terrified my uhaul was going to blow up on me but I had to take it for what it was.
Do not use Mr Storage for any UHaul moves. Started at the Harrisburg location ended here. Tried to rent us a UHaul full of soot. Then made us pay a higher price for the only other one he had which was clean. We have used many Uhaul locations around the Charlotte area and these are definitely the worst!
Everything was clean and pick up/drop off went smoothly.
Picking up via mobile app was very hard to use. I followed all instructions and it stated that it was waiting for my approval. If the worker inside didn't come out to help me, there is no telling how much longer it would have taken.
This Uhaul provided me with a truck and my overall experience was excellent. I would recommend this Uhaul location to anyone.
Business closed at 4:30, I had a hard time returing the truck using on line website.
I came in the day before to reserve it the associate was helpful and chatted with me for a bit.
I have always been satisfied with the vehicles that I rented here. This time the truck was not running to good. The transmission was slow to change gears. And when going down a small hill it was vibrating.
Any was so helpful in getting things taken care of for us. She made our move that much easier!
The manager did a wonderful job, made the process very easy
Five star service from John. He even gave me his cell phone number in case I needed anything during the renal period. The best!
The truck should have a full tank of fuel. It is unfair that the customer is supposed to "guess" how much fuel is going to be used or how much needs to be added to turn the truck in with the same amount of fuel as when it was picked up.
Pick up location met our expectations; no improvement needed. It did rain a few days before our pick up date and because the site was a little rutted, we had to walk through/around muddy ruts. Key is being a prepared U-Haul partner and not having to rely on the location for every single thing.
Super friendly, quick. Painless.
We Forget The Dolly!! Wi will Return it Today after 2 PM
The equipment was dirty and staff don't help at all
I had a wonderful experience. Thank you!!
If a customer pays cash for a deposit he is supposed to receive cash back not a check and not days later
We weren't sure where to drop off the trailer. No one told us where to leave it and the lot was very full. We didn't think we would be capable of backing it in so we just left it in front of some UHAUL trucks. Clear direction as to where to drop it off would have been very helpful.
Both employees I dealt with were extremely nice and polite
I rented blankets as I was picking up dining room table and chairs. When I saw the final bill I was charged $30 cleaning fee for not returning them folded. When complained that no one told me they had to be returned folded she said it states it on the bag. Well sorry but I did not read the bag just tore into when loading furniture. I believe that is an excessive amount for not folding a blanket. Will find somewhere else to rent from next time.