Open schedule limited and location services in area is challenging. That makes after hours returns harder than it should be.
THOMAS E
OTM Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chantilly, VA 20151
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Javarus FI cannot express how poor the customer service is at this location. The young man behind the desk does not answer any questions, speeds through a verbal script he has memorized, and did not answer nor open the locked front door for 20 minutes. The truck also smells like urine. This was not the quality of service nor product that I know Uhaul to be known for.
JOSHUAERIC SWe did mobile pick-up, but we could not find the truck until we contacted customer service and were told that it was parked in the back of the building. There were no signs or anything to indicate that there were trucks parked in the back. It was frustrating.
Courtney EWell the truck was not ready to be picked up the night i went to get it. That is despite me making the reservation 3 days before i planned to pick it up. The next morning when i did pick up the truck the person working up front was professional and able to happily help me. I was not offered anything for the inconvenience of having to come in 12 hours after my pick up other than 'I'm sorry the other person didn't do their job properly" I am probably going to go to a U haul center next time even though its not convenient. I'll give it one more try before i switch over to Penske.
Quinton R