I didn't realize this location was self check out. This experience was new to me and eliminated a wait time. Dropped off the equipment and checked out on my phone within less than 10 minutes. Technology at its best!Leon S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Champaign, IL 61821
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- 4.0 Average Customer Rating
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No suggestion, it was quick and easy to reserve and pick up.Roger C.
Truck was to be picked up at 10AM. No one arrived until 10:10 for keys. Why have self checkout if I still have to get the keys from inside. Worse program ever. This was not the location I wanted to pick up, however I understood my location did not have the size I needed. However, I choose my original location because I knew they had key boxes and could get the truck easily. I've learned what location are easiest to get through. Urbana Location is the worse when self checking. You still have to get in line and wait for your keys. Lastly the truck was parked in the grass (I can't believe this at all in Illinois during wet season) and got stuck in the mud. We ended up having to go to another location and pick up another truck. This put us behind over an hour.Brenton J.
I originally schedule for a1pm reservation but plans changed and I needed 2 hours earlier and they were able to accommodate my need.Lan P.
Better customer service. blankets/pads were requested. they were dropped on the dirty floor and kicked over to where I was standing. No offer to pick them up off the floor and carry to the truck. Seemed annoyed that I asked for a quick review of how to use the equipment [door, ramp, how to lock, etc]Linda Y.