By far my worst U-Haul experience to date. The location was convenient to me, but that was the only positive. The franchisee is definitely more concerned about the other businesses he runs, and seems to find the U-Haul as a minor money opportunity. Had to walk around to find someone to come to the office, and then still had to wait awhile before they arrived. A bit on the rude side, and can use some customer service skills. He sent me across the lot to hook up the trailer myself. Their 6' x 12' trailers re not easy to get on your hitch by yourself. He told me to make sure I stop back at the office for inspection. After waiting 10 minutes for him to come check my hook-up, he took aa photo from 30' away and said that is all he needed. He had no idea if I did the hook-up properly.
JeffREY S
Stateline Truck & Trailer Repair
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Bunker Hill, WV 25413
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The location is clean and easily accessible but not at all helpful. No one answers despite numerous calls. No one was there during business hours despite multiple attempts in person to ensure the equipment was properly returned. There are neighboring businesses (not very friendly) but they seemed accustomed to no one be available at the return/pickup office. I had to contact U-Haul at the 800 number to make sure that the equipment was properly returned and that I was not incorrectly charged late fees. The lady at the 800 number that helped was great.
TRAVIS HEverything was grate, windows and mirrors were dirty . Could not see in the rain after dark and had to buy glass cleaner and took 3 times to get the inside of the windshield clean. Everything else was good.
Frank MSexual harassment is not okay, shoving your hands down someone's shirt is not okay, grabbing someone's chest when they've already told you no is not okay!
Rachel WThey were very slow and made us wait at every step of the process.
Samuel B