When I showed up to rent the truck I had to wait for someone to come to the location since the person there did not speak English very well. I had reserved the truck from 9am to 3pm but was told I had to have it back by 2 pm because they had rented it to someone else at 2:30. When I opened the back it had food, rice and dirt everywhere so I had to sweep it out before I could load any of my items. The air conditioner had a foul smell when I turned it on so I had to just roll down my window and not use it. The entire experience was not good.
Sherri M
EZ Mart LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Bondurant, IA 50035
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Comentarios de clientes
- 3.5 es la calificación promedio de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulThe location is a gas station. We booked for mobile check in when we reserved the truck, but when we showed up we were told mobile check in wasn’t available at that location. Then we waited 40 min for the person working at the gas station to get us checked in and give us the keys. They kept pausing helping us to check out customers walking into the gas station. They gave us the wrong type of dolly also. And when the guy checked us in on the iPad he added the safe move coverage without my consent which charged us another $15 to our rental price. I would never rent a U-Haul from them again after this experience.
SHAYNE NVehicle was completely out of alignment
Chad WIt was a gas station and the clerk at the counter didn't know or handle UHaul info. He called someone from the back room, who made a call and handed me the phone to deal with the reservation. (I had chosen counter check-in so I wouldn't have to deal with an online debacle.) After I uploaded my DL, I was asked to give the phone back to the clerk. He then got a key for me and I was to take photos of the truck. There was no dolly I had reserved. I had to go back in, get the clerk to have the second man come from the kitchen and make a call all over again. Dispatch was terribly rude and sent me to the original location 7 miles away where I had reserved the truck, but it wasn't available there. That location wasn't aware I was coming, didn't have access to my contract, and couldn't re-establish the link that had expired that I was to use to submit photos. He told me to just save them in case anyone asked later. So, I was stressed all evening about not having completed the requirement, then I had to return a truck in a community out of my way to a closed and dark location. I won't rent from there agian.
Melissa MPrefer a manned location. Although Uhaul person who met me there was timely, friendly, and overall good experience, communicated well
Kurt H