The boy working there was very rude and had no idea what he was doing when we asked to rent a trailer. We had a truck and a car to move. My son works on project vehicles. He told us our truck wasn't heavy enough to pull the truck we had to get which I thought was ridiculous because we use a solid metal 89 dodge D350 with a 12 valve cummins engine in it which is made for hauling. Anyway we had to leave and go get the hitch we forgot in another vehicle so we went a different way and stopped at another uhaul place off yellow creek rd. The trailers there were not big enough for the truck we needed to get but was for the small car. (Please note one of the straps that goes over the wheels was frayed) but it served the purpose for a small car. When my son returned the trailer the next day back to the canton location (because it was more convenient for us) the same guy was extremely rude to him. Called him a liar and told him we were banned from uhaul forever because we â€œmiss-used equipmentâ€ we never miss used anything. He tried to say we hauled a big truck that wasn't approved by them and we didnt. My son tried to tell him that and he was listening, told him to leave and never come back. That kid didnt know what we hauled. It was not a big truck he just assumed and was a total ass to my son. I will not recommend this place simply because of that young kid with an attitude. I paid over a hundred dollars to use a trailer that the straps were frayed and could have been dangerous but thankfully it was not and i even got the insurance as well just in case. We returned it promptly the next morning and was treated horribly.christy A.
Super A Food & Gas
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Ball Ground, GA 30107
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Returned trailer to this location but apparently only one person who knows how to check-in returned equipment, and he/she wasn't working that day. I was told where to park the trailer, but did not receive and paperwork/document showing I had indeed returned the equipment. I was simply told â€œit's good, the manager said everything s okayâ€. I would recommend this location based on convenience only - it's in a very rural area, and the only location in the area.Jeffrey F.
Trailer had bad connections and did not give me great confidence it worked fine though. Location was off the beaten path.andrew F.
The check in rep was inexperienced and unable to check me inâ€¦.couldn't get a hold of managerâ€¦had to call uhaul corporateâ€¦.check in just as bad as it tooled 3 days to complete 24 hr check in and invoice situation. The owner was uncooperative when I personally made a trip back to the location to make sure I received a completed invoice and return. He threw a blank piece of paper and pen on the desk for me to fill out. Unprofessional, ill mannered, unprepared even though I had called him and let him know I was on the way and what I needed.MICHAEL F.
What a joke. I will never use Uhaul again. From the moment they changed my pickup location(we had to drive 30 minutes out of the way) , nothing went correctly, they even requested a photocopy of my credit card that I refused. They then gave me the wrong truck that had no gas & a security lock that had been cut. Once the truck was almost full they asked if we could bring it back. We told them we could not due to it being 30 min away and us having it packedMike Q.