I rented a truck at 3:30PM and came shortly after the gate was locked. I called the next morning at 10:30AM to alert them that the truck was parked in their adjoining parking lot and I will return the keys as soon as I get a ride. I was told no problem as he didn't get to the key return box. When I was able to get a ride, I got there at 12:10 there was a fat guy (the one that was on the phone) who told me I would have to pay for an extra day. Mind you, I only had the truck for less than 24 hours. The lady the day before was great and gave her an excellent review, but this guy is the worst employee that you can have. I will never go back even though it is the closest U-haul to me. When he is fired, let me know and I will remove this post (a copy of which I will be posting on all my social media accounts). You can contact me at Sbkmn1@yahoo.com
STANLEY B
Storage Rentals of America
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Avon, OH 44011
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Customer Reviews
- 4.5 Average Customer Rating
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Wendy when I picked it up, and the gentleman who received the trailer when I dropped it off were really great! Excellent service!
GENE DIt took them more than 24 hours to reflect my return. Returned -10:00 am Wed 12/17. Receipt says 12/18 at 11:20 am
RICHARD VCharged for 164 miles even though went 92 Miles. Started with 3/4 Tank and filled to full Not good customer service. Should Have a refund.
KENNETH Rwent was great but u-haul service was horrible. had a winter storm and was unable to drive on the roads to yak back the trailer. They would not work with me and charged me another day.
JEFFREY S