The app kept crashing trying to return the equipment. Picking up was a hassle as my location to pock up was changed and new location was difficult to find and the employee was not able to help me. I had to call in to get the code to retrieve the key. Returning I was not able to upload pictures or return the key to the lock box. Although I received a credit for the location change last minute. The overall difficulty to actually fet the vehicle out a tarnish on my thoughts of renting again.
randy a
Amen Ethio Mart LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Aurora, CO 80012
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Cómo funcionan los comentarios de U-HaulIt took them half an hour to hand over the car; the person in charge had no idea about the process.
Jennifer aUhaul moved my pickup to 5 miles away. Then I get there and the truck is empty. Then I find there are no blankets but I'm charged for two. 95 dollars to fill that tank and they only credit me 9.95. worst ever I will never come back unless someone makes this right .
Jeff KI had a wonderful experience with U-haul services. I would highly recommend U-haul to my family and friends. I definitely would use U-haul in the future if I need to rent a truck or any of your services you provide..
Denise AHello, and good day! I rented a U-haul truck on the evening of 8/4 using the U-haul app at the store location. It was a terrible experience. Renting a truck afterhours, when the location is closed, and no one is around to assist, can lead to confusion, as was my experience. I tried to rent the truck for 8/5, for 24 hours. Drop off was 8/6, at the same location. Using the app, on Monday evening, 8/4, the font is very small in the app, and hard to read. I followed the steps in the app. I was able to complete the verification step, then nothing. The app did not provide further steps to complete my request, and get the key for the truck, I had to call support for assistance. After about an hour, I was able to finally complete the check-in process, and get the key from the lock box with the help from support. Mission accomplished! We drove off. Next day, truck was dropped off at the location we rented the truck from. I walked into the store, handed the key to the person behind the counter. He was very young. He made a call, hung up. Then thanked me for returning the truck. I left the store. Next day, 8/6, I get a call from U-haul Traffic, and was informed there was confusion in the trucked being returned. It was returned as late, and the wrong location (?) I assured them that the truck was returned on-time, and to the correct location. After some additional investigating by U-haul, the issue was resolved. Thank goodness! However, as a customer, if there is internal confusion between the store location, and U-haul, I should not have to pay the price.
Craig S