The truck was not full when I rented it. I showed that to the associate Ray so that I would not be charged in the end. I filled it back up to where it was when I took the truck but then I was still charged an additional 3 gallons of gas for almost $20 after the truck was checked in the next day…What a rip off.
Ilsa P
Done Right Automotive Services
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Aurora, CO 80011
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 2.5 es la calificación promedio de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulFirst U-Haul change our pick up Address, then we been 40 minutes waiting por release because the app never works and the same when we want to return
Juan R⭐️⭐️ Very Disappointing U-Haul Experience I was very disappointed with the service I received during my recent U-Haul rental. I picked up my truck at Done Right Automotive Services, and when I arrived, there was no one available to assist me with the pickup or properly go over the truck with me. I had to call a phone number posted on the door just to figure out what I needed to do. I found this extremely frustrating, especially when renting a vehicle and expecting someone to be available to make sure the pickup process goes smoothly and that everything is properly documented. The return experience was also disappointing. When I returned the truck, I was informed that cash could not be used for payment. This was frustrating because I would have expected the payment options and any restrictions to be clearly communicated before I completed the rental. Overall, I did not feel that I received the level of customer service I expected from U-Haul. Having to handle the pickup myself with no representative present and then being surprised by the payment restriction made the entire experience unnecessarily stressful. I hope U-Haul will review how this location is handling customer pickups, returns, and communication about payment options. Customers deserve a smoother and more transparent experience.
Deborah ELocation is a bit confusing. Truck was nowhere near the key lockbox. Also I ordered a Dolley and it was not in the truck
Edgardo MAccuracy of mileage, expediency of service, availability of equipment as advertised. Professionalism.
Marco B