I was charged for an upgrade I did not ask for. When I called ,"Terry" told me she could not call her manager to report the issue because it was "close to 5pm." After the weekend I reached back out to Terry, left a message to see if there is an update and have not heard a response. Uhaul has confirmed my repayment request was approved but I am still waiting for the refund and its been over a week and a half that I was charged the wrong amount.Dominic S.
Prospector Smoke & Vape
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Auburn, CA 95603
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- 2.5 Average Customer Rating
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I originally handed over my key and paperwork to a cashier in a minimart who simply took them and went on to help the next customer with their Lotto purchase. The vape store location was closed with a sign in the window. No receipt, no check out, no help. Fortunately I remembered the app and was able to â€œreturnâ€ the truck on my own after a lengthy process of of taking pictures of everything. Good luck if you don't have a smart phone and the app.Stephen B.
Clerk was rude and unhelpful. Would push me aside to help other customers in line before me. I had completed online check in and he still had me talk to someone on the phone to do my confirmation. He then proceeded to walk away from the register for 5min while I waited for him to come back. Unprofessional and poor experience overall.Arik S.
Well first of all I asked to pickup in grass valley and for some reason was sent to auburn. Which took 22 miles towards my granted miles. It took too much time. The location didn't even have a real location it was at a convenient store that made me talk to someone on the phone. The U-Haul had no gas in it which was extremely annoying seeing as how the truck is so large it's already hard to drive the thing. Honestly the whole experience made me not want to even use U-Haul anymore. Which sucks for u guys because I spend a lot of money on these trucks and oftenSummer H.
over charged for gas total miles was 23 and fuel chatrge was for 4 gal!!joseph C.