The truck I rented had a lock on the cargo area, which I didn't know until I got to my destination. I contacted the facility where I rented the truck and the woman said it's nothing she can do about it contact U-haul then hung up on me. I contacted U-haul and was transferred to the scheduling department whom assisted me with getting my situation resolved. I had to return the truck and pick up another one. The truck I picked up had less than 1/4 tank of gas, so I had to put gas in the truck. After returning the truck, I reviewed my receipt and noticed I was charged a fuel fee of $30 and gas of $28.50. That is $58.50 plus $1.79 for 13 miles of $23.27 (standard charge) and $20 that I paid for gas. I paid $101.77 for gas and I only went 13 miles and had the truck for 1hour and 30min or less. I'm definitely disputing this bill. I know whenever you rent a car or rental truck you must replenish the gas accordingly.
YVONNE L
Arbutus Shell
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Arbutus, MD 21227
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Everything about this experience was terrible from the moment I pulled onto the lot to get the van I reserved. The woman at the desk said they have never had a cargo van at that location for rent. She then would not let me use one of the ten foot vans in the lot, claiming they were all reserved. After calling and sitting on hold for the customer services, I had to walk in the gas station AGAIN but with customer service on speaker so the lady at the desk would transfer my reservation to the available 10ft box truck. Then later I was charged $100 for a 20ft truck I never even had!!!!
JUSTIN HThere is nothing that could be done for my experience to be better, it was perfect. Customer service was top-notch.
Cindy Wgreat experience easy and quick.
JACK LFriendly people, very easy process.
Jerome A