Better customer service. When I was trying to get a truck they told me to make a reservation online before I could speak with him. When I called to ask if I could keep the truck longer the person who answered Jose was very rude told me no because he guaranteed it to someone else. What excuse I wanted to give the person who made the reservation after being threaten with fees. I told him it's fine I still needed it I will bring it in. When I returned the truck on time the only thing said to me were keys and you can go now.Rogelio A.
PSA Self Storage Alhambra
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Alhambra, CA 91801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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the representative at the location did not have great customer service, I would look to replace or reprimand this employee who makes the great U haul company look bad. The employee had a bad attitude the whole time we were there. He was not helpful one bit. I also got charged 21$ for the pads, the employee there could have called and I was going to return the 2 pads but since I was not called this morning to return them I got charged, I actually had to call the location about returning the pads but the employee had already charged me 21$ for the 2 pads I forgot. Very terrible service will not recommend to any of my friends and will look elsewhere for my moving needs. This is for the employee at PSA Self Storage in Alhambra.cecilio N.
The truck " squealed " everything I accelerated immediately after I got it. I brought it back after driving 2 miles and the worker was on break( which I understand) so I called the 800 number and the woman basically said she could book at a different location even though I was looking at another truck and wouldn't help me see if that truck was available and then said I had to wait for the worker in the hot 90 sun, no shade. He thankfully came out at 20 min. He told me if it was causing issues with the engine I could still drive it. I said no because if a belt breaks while I am driving I will be stranded. Then he said just take the other truck but did not give another contract with the mileage written down or look at the gas tank or damage which I did. I insisted he write it down so he put in the back of my contract i. Pencil without initials or his signature. Very loosey goosey. It took an hour and a half for me to get the truck. I was very unimpressed with the entire process. Also when I wanted to add my husband I asked the guy if we could do it online and he said no he had to come in. That was not true and I found that out myself by calling.Shannon F.
If you rent out a truck there should be a dolly and blankets available like a uhal placeraymundo R.
Jose was the best. Easy to deal with. Thank you!Shannon A.