I had a 6:00 AM pick-up to move my son down to Southern California. I did not receive the verification call the night before, as stated in the reservation E- mail and when I arrived, the 15 foot truck was not on the lot. The staff at the pick up station could not find the reservation despite me having the reservation number. Eventually a staff member, Mike, arrived to assist, and solved the problem with the help of the Uhaul manager. Although I didn't get the size truck I needed and didn't get as early of a start as I wanted, I was very impressed and appreciative of the help I received from Mike. The truck was very clean, and ran perfectly. Drop off was smooth and easy. I would definitely recommend UHAUL, and will use them again when the need arises.
CHRISTOPHER K
Webster 76
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Alameda, CA 94501
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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I was late for my reservation and it was cancelled. I called the U-Haul customer service and the representative was so patient and helpful, she made another reservation for me. Checking and out was easy. I was very very pleased overall.
MITCHEL H- Fix the air conditioning. It was miserable having zero A/C for the week and driving in 80-96 degree weather. - Vehicle was not clean upon pick up. Have video. - Vehicle had damage upon pick up. Have video. - Tried uploading pictures to show uncleanliness and damage but uploading to website kept failing then link said "expired".
Sanian RVery helpful and friendly people. Just 1 block from my house! I will use them again!
PAUL RWhen a new customer joins U-Haul, and they their first vehicle, step 1 in the process is to arrive at location then step 2 is to take pictures of your face/ID. Then phone call reference. This process above took longer than it should have. I believe you should do this process prior to arriving at location. This process should start after your first time renting a vehicle, that way, as you arrive to pickup location, that whole process is finished and you can just checkout your vehicle.
robert F