The app sucks and crashed 3 times on me. I was late to my pickup because I needed to call y'all.JOSH W.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Alameda, CA 94501
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- 4.0 Average Customer Rating
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I was charged for a dolly that I did not receive. We had to move down four flights with no dollyâ€¦ I spoke w the cashier and she assured me the charge would be removed. It was not.Adelita G.
Used to UHaul app to speed up the rental process. The app required that I take a photo of the mileage and gas before it gave the OK for getting the key. The van was locked and requires the ignition to be on to get mileage and gas tank readings. I went inside the location to get help, and the person behind the counter was confused about the issue and could not resolve it, so after more than ten minutes of looking confused, got my driver's license and phone (to look at the app), then just gave me the key. This resulted in a very long wait to get into the van, and ended up making the process take much longer than if I had just reserved the truck online and picked it up without using the app. So two issues here--there needs to be some sort of fix so app users can fulfill the app requirements without human assistance (or why use the app?), and personnel at pick-up locations needs to be trained better so troubleshooting is not such a laborious process.James M.
Require the clerk to check the odometer, fuel gauge and look for exiting damage with the customer. This is routinely done by the car rental companies.MICHAEL L.
Pros: Location: - Decent and easy-to-access location. - Despite being ESL, the staff were well informed and could answer my questions. They were extremely thorough when reviewing documentation and reviewed what was available on-site and what was not. In addition, the staff were willing to extend my vehicle usage to suit my needs. How they handled everything definitely stood out as well-versed, especially considering their main role here is gas station attendance. Overall, I'm seriously impressed and thought they did an excellent job. - Van: - Had a reverse cam found on the mirror itself. It does not appear unless reversed. - Mirrors could be adjusted by using the mini nob on the side. - As a non-driver with a driver's license, I needed my friend to explain how the parking brake works in the van. Once I got everything rolling, the van provided a much smoother ride than expected. Very easy to operate, although I couldn't figure out how to activate the emergency flashers. - CONs This is more of a complaint of the U-haul website itself, but the site needs to do a better inventory of what products are in-house and what aren't. I was able to obtain a dolly from a neighbor, but it's disappointing expecting to reserve equipment only to find out it may not be available. At least on the site, state that some items may not be available when dealing with smaller U-haul vendors. - The van did have a slight pull to the right, so there's some correcting that's required on the driver's side. I can't speculate how much, but it seems there's a 15-degree pull for every 60 ft. - While the reverse camera was a welcomed addition, there were some unusual white-balance issues when attempting to reverse, as the bright areas appeared too white, and the shadow areas appeared too dark. The reverse cam also did not have guides to help gauge the width of the vehicle. This is still a minor complaint, and a reverse cam is better than none. -There was a bit of a used diaper smell in the van. but it was faint.Fowana T.