On 1st arrivial date all went well . I visited the room, opened the door to find debri in the unit. I did'nt think much of it as it was a storage unit that people had moved and out of. So I proceeded to move my mothers belongings in. When done and on On move out. I chose to so do so by email and phone. Was told that I didn't need to come back and could handle by phone. After this conversation, there was an additional phone call in which he said there was trash in the unit and that there was a 20.00 fee. He was right, there was ONE small pc of packing paper left by a family member and the debri from the previous tennant. My wife and I returned to ck the unit and removed the debri and the One pc of packing paper. The office appeared to be clean and organized but the unit on arrivial was not yet we were to be charged for One pc of paper and debri left by the previous tennant. We won't be back to this facility!
LEONARD C | Experiencia generalAAA Self Storage
5039 Milgen Ct, Columbus, GA 31907Comentarios de clientes
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Cómo funcionan los comentarios de U-HaulOn 1st arrivial date all went well . I visited the room, opened the door to find debri in the unit. I did'nt think much of it as it was a storage unit that people had moved and out of. So I proceeded to move my mothers belongings in. When done and on On move out. I chose to so do so by email and phone. Was told that I didn't need to come back and could handle by phone. After this conversation, there was an additional phone call in which he said there was trash in the unit and that there was a 20.00 fee. He was right, there was ONE small pc of packing paper left by a family member and the debri from the previous tennant. My wife and I returned to ck the unit and removed the debri and the One pc of packing paper. The office appeared to be clean and organized but the unit on arrivial was not yet we were to be charged for One pc of paper and debri left by the previous tennant. We won't be back to this facility!
LEONARD C | Experiencia generalI would recommend renting or rentals form this property to anyone.
Fanessa J | Experiencia generalI have used this storage facility for over 20 years and have found the staff friendly and the location convenient to where I worked and lived.
SUSAN Y | Experiencia generalThe place is well maintained and the employees are awesome.
Cecil S | Experiencia generalEasy to work with
Skip D | Experiencia generalLisa & her husband were wonderful. Made every effort to make our use of the facility a good experience.
James M | Experiencia generalBrian and Lisa went above and beyond in their customer service. Extremely helpful when we were frantically looking for a place to store some of my parents items after they moved to assisted living. Not living in Columbus, you never know exactly what you’re going to get, but Brian and Lisa are extremely kind and helpful. Thank you again!
Adrienne G | Experiencia generalNeed better trash disposal
SUKANT G | ReservaciónI enjoyed the service. I had no problems during the time I used the storage. My stuff were safe and I appreciate the friendly reminders every month. Staff is friendly and helpful. Thank you :)
EVA G | Experiencia generalHelpful and friendly
Siva B | Experiencia general