Arthur DuLong does an outstanding job! He is friendly, professional & knowledgeable.
Don O. | First ImpressionsSelf Storage Units in Ayer, MA, 01432
U-Haul Moving & Storage en Ayer
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207 Central St
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816 Main St
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Staff couldn't have been more professional and helpful. All around good experience.
JOSHUA T. | First ImpressionsThe manager in Ayer is excellent! Always helpful and available.
Rose J. | Overall ExperienceArthur is an absolute gentleman. He takes pride in his job and was a pleasure to deal with during my rental. He was always responsive to any questions I had and would go out of his way to help me in any way he possibly could. I have been to other u-haul stores in the past where you get treated like dirt but Arthur always treated me and other customers with respect!! I would recommend u-haul of ayer ma to anyone!!
Greg V. | Overall ExperienceOverall experience personal storage unit was secure. Staff was always very helpful and polite.
Julie O. | Overall ExperienceExcellent customer service and very courteous.
Dawn B. | Overall ExperienceArthur is a credit to the U-Haul brand, and his managing skills should be the company model.
Dale D. | First ImpressionsI stored my motorcycle at this facility for the winter (2022-23)...the storage unit was perfect for my needs. I am planning to use this facility for the same purpose next winter as well. Customer service was awesome. Arthur, the manager, was especially helpful, accommodating and friendly. Thank you!
Mary C I. | Overall ExperienceMy RV storage experience at the Ayer MA facility was both good and quite bad: GOOD: the site manager Arthur Dulong was always exceptional -responsive, helpful, pleasant and professional in all respects. He was also responsible for several site upgrades, including lighting and video camera improvements. BAD: after YEARS as a steady customer, we were evicted, by regional manager Josh Alexander, because he wanted to ban all vehicle storage so he could install old U-Haul truck bodies as additional storage units. 1. I'm an 81 year local Ayer resident who can't store his well maintained, actively used, full insured and registered 26 foot RV at my "over 55" condo due to association rules. 2. We always used credit card auto-pay so payment were ALWAYS on time. 3. There are no RV storage options within a half hour's drive, and few beyond that.. 4. The location was close to propane, food stores, parts supplies and maintenance shops allowing me to buy and support our local Ayer merchants. 5. My detailed 4/27/2023 e-mail, citing the above, to regional manager Josh Alexander requesting reconsideration has gone unanswered as of 5/16/2023 in sharp contrast to the professionalism experienced from site manager Arthur Dulong. 6. We had to re-locate to a distant alternate storage location that does not have a "live-in" site manager and is isolated from the services available in An Ayer. Needless to say this was an unfortunate and suddenly unpleasant U-Haul experience, especially so given the great experience we enjoyed with Mr. Dulong whom we would continue to have liked to work with.
John C. | Overall ExperiencePerson in charge was the best from Brighton to ayer the best
James D. | First ImpressionsArthur was very helpful and friendly, he made the process very easy.
wendy t. | First ImpressionsThe staff is friendly and helpful.
Anne A. | Overall ExperienceMost importantly to me, kind, courteous, and helpful. Facility was very clean and everything presented in a professional manner!!!
James T. | First ImpressionsI didn't get a lock in the unit. The office just locked up for the night. Arthur opened the door and happily gave me a lock.
Timothy G. | First ImpressionsAll of the staff in the Ayer facility especially the manager Arthur Dulong treated me well and professionally. Arthur Dulong should get a substantial raise. He went above and beyond for me. I would definitely use the Ayer facility again.
Leslie T. | Overall ExperienceThe staff are really nice and friendly. The location was good for me.
Edna M. | Overall ExperienceUnits are clean, protected from the elements and free of critters like mice. I highly recommend for all your storage needs at a reasonable price.
Theodore O. | Overall ExperienceArthur is a wonderful asset to UHaul - Conscientious, hard-working, pleasant to work with, gets the job done.
Charles S. | Overall ExperienceArthur was extremely helpful. Thank you
Roy M. | Overall ExperienceVery efficient and convenient to where I live
Joseph e. | First Impressions