The pickup location in Urbana was very nice. My frustration comes as a result of corporate U-Haul. I made my reservation for the trailer a week in advance to pick up the trailer in Danville, Ill but 2 days before the pickup date U-Haul called and advised we had to go to Urbana to pick up the trailer. Very inconvenient for us especially when we returned to Danville after picking up the trailer and seeing that there were trailers at the U-Haul location in Danville at the Vermilion and Williams location.
Michael C
Tatmans Towing
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Urbana, IL 61802
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulNeed to make an easy way to initiate pick up & drop off directly in the app (easy buttons!). I never got the email for the pickup link, even though I got plenty of other emails from U-Haul confirming the rental, etc. It was after hours, so someone from the vendor had to come on-site to help me complete the pickup process. This delayed things by about 15-20 minutes, so in this case wasn't a huge deal, but in other situations, could have been catastrophic for someone's big move if the vendor wasn't as responsive.
Mark SI dropped off after hours. Location was clean I guess- it was just a gravel parking lot with lots of ice on it. Not inviting at all. Wasn’t clear where the U-Haul items went- as there was No U-Haul vehicles or trailers there. I saw a sign on a fence, so I parked the trailer there. A tow truck/ employee was coming in at the same time. They didn’t speak to me, or offer advice on where to park the trailer. I never received a call stating they checked the tow dolly in, or asking how the experience was.
ERIC BThank you for making my drop-off better than my pickup up
Angela IIt was a terrible experience with your app and returning your truck as well as getting the key. I will never use that method again.
Rochele R