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Brett Y
Customer Reviews for Tatmans Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a terrible experience with your app and returning your truck as well as getting the key. I will never use that method again.
Rochele RDon't park the truck so far in the empty field for after dark pick up.
Rebecca CExcellent service! Easy to get to and drop off truck!
Carol FMy reservation was transferred to this location, and they did a nice job to accommodate me for a weekend pick up. However, the trailer was left in an area that became very muddy from an overnight rain the night before. I wish they would’ve left it a little closer on the rocked area as opposed to the grass. That’s my only beef.
Daniel RQuick and easy really nice people.
FRED NTake off the over mileage charge when you caused the over mileage. I was 28 miles over becayse you didn't have any trucjs in Terre Haute.
Stella CThe interior of the truck was dirty. The seats had mud smears all over the center and passenger seats. The floor had mud all over on both drivers side and passenger’s side. I cleaned up the seats and the passenger side floor before we returned it. The truck ran great and was very comfortable to drive.
CHARLES LThe first truck I picked up had loud exhaust, they told me to run it. I drove to has station, it was horrible, while putting $33.45 in gas in it, I looked underneath and saw catalytic converter had been cut out, part of the rebar cage cut out too. I took it back, saw the pieces of rebar cage on ground where it was parked. As I waited, they did go get another truck across town for me, which was nice, but it had just over 1/4 tank of gas: I returned to Ramer TN with over 3/4 tank, the lady there was nice. I would think Tatman's would at least check a truck before customer arrives, and not send the customer with a defective truck; however, they said they had checked truck night before, were it not for a thief overnight on their lot, it would have gone smooth with no delays- and they immediately located and retrieved another truck for me, tho caused me couple hours delay in loading. Still got it done, second truck was great, minor problem with trailer to truck connector, may be ok now, but reported problem at Ramer TN. Tho started problematic, overall trip went well. I will use Uhaul again, should need arise.
Daniel BTrailer ball hitch was not tightened, discovered after I had loaded trailer and was getting on the road. Charged for Safe Tow after I had left the pick up location when I had declined. I had checked in online and prepaid but had to go inside location and stand around while he went through it all again. Not sure why you have on line check in for COVID 19 reasons then I still have to go inside.
ROBERT DThe only issue I had was the windshield was very dirty and I thought it was out of washer fluid. Because of the bright sun it was tenuous getting to a gas station to clean it. But I am happy with how things went. Truck performsed well.
William mI really recommend the staff at the pickup location to not tell customers their tow setup is checked and ready to go without actually being 100% sure. The hitch to our 10 ft truck wasn’t tightened and when I loaded the car onto the auto transport, the auto transport disconnected from the uhaul. Fortunately someone from Tatman’s was there within 30 min, saw that the hitch was not tightened at all actually, reattached the auto transport and we were on our way. But imagine what a mess it would’ve been if it disconnected on the highway... About 24 hours into the drive I get a text from the pickup location asking me if I still needed the truck I was scheduled to pick up the day before. Pretty funny since we had made it from IL to UT by the time we got that text.
Silvia BPick up process was terrible. It took over an hour. Wouldn't use any Uhaul with remote online pick up/check in
John PCory did an excellent job checking me in. It was quick and easy and he explained what he was doing. He sent my receipt to my email and I received it immediately.
Stephen OA minor data entry error was made during face-to-face 'registration,' and although the staff person made every effort to correct it (even calling her manager for assistance), she was unable to. As a consequence, I had to use the vehicle tow dolly without the insurance policy that I wanted. PLEASE MAKE YOUR SOFTWARE EDITABLE BY STAFF AT POINT OF SERVICE!!!
Harold HThe trailer was easy to find and the people were courteous and helpful.
Jerald DLet people know that your posted speed limit signs are JUST a suggestion.
Charles DThe time needed to wait for the mobile process to be approved is a bit long.
Anthony DThis location was not ready for me when I arrived. They did not have the correct location for drop-off in their system and when I told them where I was planning to drop off the trailer, they said that I would be able to do this. What they did not mention is that the Danville, Ca location (which is on my receipt) does not accept the trailer that I had rented. This caused difficulties with dropping off the trailer and was very aggravating. Next, I had asked for 1 set of furniture pads. They thought I had ordered 2 sets. I corrected them and they told me they would make the correction. My receipt still said they gave me me 2 sets and the 1 set I did receive had bits of dried leaves on them. Then it was time to go out to the trailer. As I was backing my truck up to the trailer, I saw the employee pull wet blankets and towels from the trailer. I went back to inspect the trailer myself and it was wet, dirty and had a foul odor of mildew and mold. The employee said I should “let it air out for the day”. The problem was that I was picking this moving trailer up in the morning because I needed to load it that morning to begin my move. I told the employee that I needed to load the trailer that morning and she was unmoved and offered no apology or suggestions. I had to wipe down the entire trailer with Clorox spray and line the trailer with dryer sheets before I felt comfortable loading my belongings.
James HUpon dropping off the trailer, I called Tatman's to let them know I was dropping off a uhaul trailer at their location. They didn't know anything about it and acted as if I was doing something wrong or stealing something by bringing it back. It was almost a bother I felt that I even called. I don't know if it was lack of communication between employees at Tatman's or lack of communication between Tatman's and Uhaul, but it was an all around bad experience from pick up to dropping it off.
Benjamin SVery friendly and helpful. I will always use this location when I rent from U haul
Jim HThe woman who checked me in did NOT inspect the vehicle with me for damages.
David BKnew exactly who I was and greeted me by name.
Beverley CThe personnel were friendly professional, the truck was perfect. They gave a little discount for veterans like myself, which I appreciate. They will have my business in the future
scot hwe dropped in the after hours
Mindy RExcellent customer service.
ALBERTO JWhen I dropped off the truck I went two miles over estimated miles. My initial quoted charge that would’ve been submitted had I not said anything was double my total estimate. Luckily I had my paperwork on hand. After about a half hour the price went from double, down to $19 over the estimate Because I was being charged for moving blankets that I did not use From inside the truck. The guy from the company could not leave the office to verify that I had not used the blankets that were affixed inside the truck or get the mileage or count the blankets that I did rent and use. Finally the U-Haul representative called the company (tow truck company) back and they were working on resolving it to get the price up to the $1.58 extra for the 2 miles over the estimate rather than double the entire payment. Needless to say after a long night of moving that the return process was very frustrating. Other than the return process everything went smoothly.
Mike CEverything was perfect.
ALBERTO JI was supposed to get a truck feom the philo road, urbana location at 7am. I sat there in my car waiting for someone to arrive and open so i could be on my way. Needless to say we were late after having to go across town for a truck and aome of our help left.
linda hAll the process was quick and people were very friendly.
ALBERTO JCould not have asked for a better experience. The truck was clean and in like new condition. Will definitely rent again.
TIM NI reserved an appliance dolly and it was not on the truck. I was directed to go to another unable location to get one. I did not have time for that. I also reserved and was charged for 36 furniture pads, but there were only 4 on the truck. I demand that my bank account be credited for the $60 I paid for a service I did not receive! I will never do business with Tatman's Towing again. There's always some issue. Pay me my money!!!
Robert SI used the 24 hour drop off, so I dropped off on a Sunday and did not enter the facility- therefore, I don't have much to say about it! It was convenient!
Amanda BNo issues with this location. Everything went as planned.
JOHN IPersonnel at this location were very efficient, helpful and friendly. Keep up the good work.
vicky sOld uhaul it felt like no shocks
Angela CThis Facility is Awesome! April knows what she is doing and is super friendly.
Jim HTuck had bad brakes. Tatmans couldn't do anything. No one returned my calls. Uhaul roadside assistance was a joke. We had to drive it anyway and pay full price or run the risk of them taking more money from my account.
elizabeth hI'm almost certain the employee's name was Alice (definitely a name starting with the letter A) was great. Very personable with excellent customer service.
Julie MReturned on a Sunday. Didn't have contact with any employees.
George BI had a very positive visit with the renting of the truck! Thanks so much!
Linda KThe employee onsite didn't seem to know the process for renting out or dropping off the truck. Made for a long and confusing process
Shawnda FFirst time driving a truck, it was so easy! Staff was very helpful.
Matt WI canceled my reservation, because Mr. Kelly Bohlen was rude in my intereactions with him. In asking why I had to pick up the equipment in 2 different locations instead of one, he said he couldnt' help me out and that 'most people are happy to have our truck even if doing this'. I don't have the time to coordinate equipment instead of UHaul doing this on moving day.
Sharron CThis is my favorite uhaul pickup in town. I rent a uhaul truck or trailer about 4 times a year and the Tatman's Towing location is vastly superior to the main uhaul location on University Ave (which is terrible) in terms of customer service. They're efficient and friendly.
Christine JThe personnel at the Perkins address were friendly and went out of their way to make the return of the trailer easy.
celeste sThey were great people and very helpful
Bill MThis site did not offer other moving necessities like an appliance dolly, boxes, blanket pads ect. Had to make a separate stop to get the extras needed. Main reason not to recommend to others when another location had all needed.
Jacqueline BSchedule pickup before noon on Saturday. They close at noon so if you're not there early you're not going to be able to get the equipment.
Les E