Location is in a wooded area with a weak mobile device signal. Called the number associated with the U-Haul rental and the lady was unkind and difficult to speak with. Due to the weak signal the pickup option stayed in the pending review process. I called for guidance with the pending status and was rudely told that she couldn’t help and then asked me do I owe U-haul money “excuse me….but what”. After that she then told me to drive out the drive way to get a stronger signal. After driving out of the driveway the pickup process worked. Returning the truck was easy but scary. Like I said this rental place was located in a wooded area. We rented the truck at 7pm and returned it at 9:30pm. There was little to no outside lighting…. It reminded me of a scary movie. We were absolutely terrified out in the woods snapping the required photos for returning the truck. The only lighting we had were our mobile phones.
Dorothy T
P&W Group
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Troy, TX 76579
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulI would suggest that the manager of the property wash the windshield when they put the lock on the truck. It was dusty and hard to see through due to a recent sprinkle or light rain
DeLayne Fneed a phone number for drop off
FRED GVehicle has less almost an 1/8 of a tank when I picked it up. I also spent 40 mins trying to use the app but where the property is located, it has bad reception. I kept trying to upload pictures of the condition of the truck and it was not allowing me. It was not until I contacted the owner of the property, that he told me I actually have to go up the road and then I will have internet access. I wish it would have been a little easier, it was very stressful.
HADIE CIt was a bit out of the way.
Gentry S