1/5 — Extremely Disappointing Service, Damaged Furniture, and Unprofessional Conduct I hired NorthStar Movers through U-Haul Moving Help for four hours of professional loading and unloading assistance for my one-bedroom apartment. Unfortunately, the experience was extremely disappointing, physically exhausting, and far below reasonable expectations. One mover arrived one hour late. I was told that an additional hour of service would be provided to compensate for this delay, but that commitment was not honoured. Despite having a relatively modest one-bedroom apartment to move, it took approximately 4.5 hours just to load the truck, even with substantial assistance from me and my family. After 3.5 hours, the truck was still nowhere near fully loaded. At one point, the movers struggled to figure out how to load a table, and I had to intervene to help resolve the situation. They also were not using dolly and other moving equipments provided to load timely and efficiently. The handling of my belongings was particularly concerning. Several pieces of furniture were scratched or damaged, with items being dragged rather than properly lifted. Some damage went beyond cosmetic scratches. A lamp’s fastening mechanism was loosened after being tightly wedged between belongings, and previously secured cabinet doors became misaligned after being jammed during loading. Adding to the frustration, the movers did not have their own transportation to my destination. At their supervisor’s request, my partner and I agreed to drive them ourselves. The most upsetting part of this experience occurred when I arrived at my destination. Despite having been promised additional service time because of the late arrival, the movers refused to honour even the approximately 30 minutes of service I understood were still owed to me. Instead, I was told that unless I paid additional money, they would leave me with an entire truck full of belongings to unload. Their supervisor eventually called and reinforced this ultimatum: either I paid extra out of pocket or the movers would leave. I felt completely stranded and backed into a corner. The family members available to support me were older, and there was simply no realistic way for me to safely unload an entire truck, even with their assistance. I had specifically hired professional movers to avoid being placed in this situation. Feeling that I had no reasonable alternative, I paid an additional $120 out of pocket to have the movers stay and unload the truck. This was not an expense I had anticipated or willingly chosen. I felt pressured into paying simply to ensure that my belongings could be unloaded. Even after paying this additional amount, I still had to do a substantial portion of the unloading myself to ensure the move could be completed within a reasonable timeframe. The physical strain was considerable, leaving me extremely sore and exhausted. I hired professional moving help precisely to avoid this level of physical exertion, ensure my belongings were handled safely, and preserve some energy for unpacking and settling into my new home. Instead, I ended up paying more than originally agreed, performing extensive physical labour, and dealing with damaged belongings. What should have been a supported and manageable move became an unnecessarily stressful, physically demanding, and costly experience. I cannot recommend NorthStar Movers based on my experience. Customers deserve punctuality, competent furniture handling, respect for their belongings, transparent communication, and the services they paid for. No customer should feel pressured to pay additional money under the threat of being left stranded with a loaded moving truck. Unfortunately, my experience fell significantly short of those expectations.
DELWYN M
Auto Tech Rescue Ltd
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Edmonton, AB T6N1B2
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Cómo funcionan los comentarios de U-HaulOne of the best locations in Edmonton. Will definitely be returning customer
Tonny WThe entire process was easy and fast!
Shakeel CMaybe in the future, kindly consider adding more area or lot to put the return vehicle.
Clorette CCharges, was not fair. Was overcharged.
Iman k