Truck wasn’t clean and I was overcharged in the end
Bria B
Dollar Saver
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Decatur, GA 30032
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulIt too 45 minutes to get truck, only one lady working at the gas station and she was ringing up customers and renting out u haul trucks. Latch on back of truck was broke and she had no naledge of what was going on. Wasn't given a correct contract for new truck .
Thomiece MNeed make sure when they rent out the truck make sure they are clean
Kryssia NThe entire experience was frustrating. The representative was rude and not helpful until I called U-Hauls customer service number and had the representative speak with him. I was supposed to do a no contact pick-up; I went inside to ask about the process and was told by the clerk he couldn't do anything at the counter because I of the selection I made at pick up. Only to find out the keys were not in the vehicle and I had no option but to speak with the clerk. He was not very accommodating and rude. At one point it felt as if he was trying to get over on me. I requested the wrong size truck. They had 3 smaller options and when I requested to switch, they kept telling me no it wasn't available and they couldn't do anything. Then I share I would not be able to use the larger truck for several reasons, and they tried not to refund the contract. They kept telling me to close out the contract, but the system would not allow me to on my end, because it was passing the reservation time due to me pick-up process. The clerk continued to tell me it was nothing he could do, until the customer service rep told him that was not true and because I had not even started the truck he would have to close out the contract. As he heard us (rep and I) on the phone looking for another location to rent a smaller truck the clerk then produces keys to one of the smaller trucks I originally requested when I arrived. Switching out the truck was a HUGE hassle. It gave scam and bad customer service. The smaller truck was now miraculously available because they didn't want to lose the sale completely. This process took almost an hour. I will not go back to this location, nor would I recommend it to anyone. They do not seem to be honest in there and if you've visited the location, it gives sketchy.
Dorrae JOn my reservation I did not take any insurance option for $15 and I was charged anyway for it.
La T