Customer Reviews for Express Storage LLC
(U-Haul Neighborhood Dealer)

268 reviews

905 E 3rd Ave   Spokane, WA 99202

(509) 418-5092

Office Hours

  • Mon-Sun: 8 am–6 pm

Services at this Location:

Contact Us

(509) 418-5092

905 E 3rd Ave
Spokane, WA 99202

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The only thing that was really wrong was the graffiti on the truck. Oh & the fact that online says you can pick up before store opens, but in reality you can’t. I think that option needs to be taking off. It’s just Frustrating

kim erickson 
Rating:
5.0

Facility needs better signage for customer direction. Staff was great.

Benjamin Tolson 
Rating:
5.0

Tray was awesome to work with.

Samuel Magnuson 
Rating:
5.0

Great customer service!

Jeremy Maldonado 
Rating:
5.0

I love you guys

Elina Stephen 
Rating:
5.0

Customer did not leave a comment.

Azaria Podplesky 
Rating:
5.0

Customer did not leave a comment.

Dillon Coleman 
Rating:
5.0

Customer did not leave a comment.

Cathy Dark 
Rating:
5.0

Customer did not leave a comment.

Chris Gingrich 
Rating:
2.0

The van was filthy and disgusting. I had to contact customer service for help. The location felt unsafe. Trucks and vans are parked on a platform from an old burned down business with not appropriate ramp/driveway so you just has to figure it out. There appears to be someone living in a van/storage unit in the parking lot and possible growing or just smoking a lot of weed. There are many many locations in this area and I will probably avoid this one going forward even though I have used them a few times in the past. There was a different person at the front desk this time so I don’t know if management changed and that impacted things but it just was not pleasant anymore.

DOUGLAS LAWSON 
Rating:
3.0

We arrived after hours and the mobile app was great for dropping off the truck. But the parking lot was small and it was quite unclear where to park the 26 ft truck we rented. The drop box location wasn't very evident, either.

Jeff Oritt 
Rating:
1.0

Be straight forward. Tell a person how much your going to charge them. Don’t give them a low ball ass quote and tell them it’s all good when they return your shit. Stupid lady said I was paid and good now I owe you fags another 100 dollars after the fact. If I don’t pay it then I get late fees. You guys are fucked up. Get your stupid 39.99 off the fucking windows it’s scam. 29.99 if you rent the fucker but don’t actually drive it or look at it. 🤣🤣🤣. Oh plus an 80 dollars fee for handing the keys back. You guys are bullshit. Just keep it real quit scamming on people.

Jesse Thom 
Rating:
5.0

Customer did not leave a comment.

karen stanek 
Rating:
1.0

Sent me to wrong location , I ordered boxes that I was charged for but when I arrived at the facility to pick up my truck and after being sent to a different location I was told the location I was sent to does not even provide boxes and I'd have to travel all the way across town at a dollar a mile on my own dime to pick up boxes but so I ended up not buying the boxes was also overcharged for the rental and absolute nightmare I'll rent a home Depot pickup truck in a few Mexicans out of the back of the building to move myself next time

thomas Mitchell 
Rating:
5.0

My preferred location of the 2 , super respectful and welcoming, would recommend to anyone! Was super helpful and did not rush me or make me feel like I was taking all his time up .

JOSHUA KIRKHART 
Rating:
5.0

Good customer service, everything was ready when I arrived and just signed for it and gave me the keys and I left.

Howard Jones 
Rating:
3.0

Very pleased with the company - the people were helpful - the location was a bit rough but not really your problem - construction next door and limited in and out - but the person was very helpful and drop off was very easy. Thank you.

susan pryor 
Rating:
5.0

Willing to work with us when we needed an extra day to load everything

kyle lehman 
Rating:
4.0

Easy to get in and out of pulling a Uhaul trailer - a big plus!

Sherry Rizzuti 
Rating:
5.0

Customer did not leave a comment.

Helen Delashaw 
Rating:
5.0

The agent that helped me with my reservation day of pickup was awesome!

Tami Edmond 
Rating:
5.0

Customer did not leave a comment.

JOHN BRUESCH 
Rating:
5.0

Customer did not leave a comment.

John Mergili 
Rating:
5.0

Very friendly couple. Great customer service. You never know what your getting, especially in the area it is located. I will definitely be back. Great experience.

CYNTHIA LONG 
Rating:
4.0

Customer did not leave a comment.

rex bankhead 
Rating:
3.0

I have to say u-haul has piss-poor customer service I don’t want to deal with your customer service ever again

James Darville 
Rating:
5.0

Customer did not leave a comment.

ERIN HAMBLY 
Rating:
5.0

Truck was kinda dusty in cab when i got it, but other then that. Excellent

tomas cortez 
Rating:
3.0

Truck was smokey and the USB port never worked.

Jimmy ko 
Rating:
3.0

Customer did not leave a comment.

Adam Matthews 
Rating:
5.0

The U-Haul main computer system needs to be updated. The U-Haul agent that checked me out had to restart the process because the system locked up. This happened last time also. Why?

Chris Gingrich 
Rating:
5.0

The gentleman who checked us in was very helpful and a pleasure to work with. The check in was easy.

Willard Adams 
Rating:
2.0

Not prepared. Opened late.

Chris Long 
Rating:
3.0

Limited staffing. Truck windows dirty. Car trailer had to be removed prior to using truck then reconnected later. Not a big deal.

Chris Long 
Rating:
4.0

The website to make online reservations could be more user friendly and easier to use

Chris Gingrich 
Rating:
5.0

Customer did not leave a comment.

Abolore Adegun 
Rating:
5.0

Thanks

Brian Sachse 
Rating:
5.0

Customer did not leave a comment.

Laura Nunez 
Rating:
5.0

Customer did not leave a comment.

zach thurman 
Rating:
5.0

Fast and reliable

kyle lehman 
Rating:
5.0

Customer did not leave a comment.

shawn peroff 
Rating:
5.0

Customer service was great. The agent was courteous and called a day prior to confirm the reservation.

Hector Meneses 
Rating:
3.0

Customer did not leave a comment.

Russell Black 
Rating:
5.0

Dan's the man!

Austin Van Patter 
Rating:
5.0

The gentleman working the office was extremely friendly, professional and helpful. Thanks so much!

Lynn Harding 
Rating:
5.0

Dan went above and beyond, and was helpful with our truck and trailer rental. Will definitely return to this location and recommend to others.

Daniel Glushchenko 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HIXON 
Rating:
5.0

Customer did not leave a comment.

Courie Murphy 
Rating:
4.0

Had a small hiccup where I was billed for extra days because somehow the truck did not get checked in when I dropped it off. Was lucky to catch the error of the added charge. A quick call and within 20 minutes it was reran accurately. Very good customere service/responsiveness.

Ted Thornton 
Rating:
5.0

Customer did not leave a comment.

mike hepper 
Rating:
5.0

Customer did not leave a comment.

Tony Giangreco 
Rating:
4.0

Very helpful and courteous

CHARLES BLACKBURN 
Rating:
4.0

Appreciated willingness of staff to accommodate "transfer" of appointment from one location (E Sprague) to this one after reserved truck at E Sprague location had empty gas tank - presumably siphoned by vandal/theft. - with no equivalent vehicle available at that location. Would have been a bonus to have mileage calculated from original location vs actual location but was next closest so only added a few miles to our cost. Staff person working Sunday 11/6/22 was polite, efficient, and thorough. We got the job done. Thank you.

Michelle Edwards 
Rating:
5.0

Customer did not leave a comment.

Tariq Tariq 
Rating:
4.0

We had excellent service on Sunday, 11/6 at Express Storage location on east 3rd Ave in Spokane

Margaret McDonald 
Rating:
5.0

The guy Dan was very helpful and friendly. He actually explained to me the rental tax and why it’s there and what it was about. He helped me understand why I paid it and even felt sad the tax is so high for everyone. Extremely customer care oriented. I appreciate people like Dan who take there job serious and important to them and their customers. I wish I had rented the truck from him.

Cindy YahneWalsh 
Rating:
5.0

Customer did not leave a comment.

Kisha dempsey 
Rating:
5.0

Customer did not leave a comment.

SHERYL LINDGREN 
Rating:
5.0

The manager there was very friendly, efficient and know his job super well. He helped me with the phone pick up and It took him less than 5 mins to get us the truck. Kudos to such competent and friendly associate.

Jing Zhang 
Rating:
4.0

Customer did not leave a comment.

Debbi Seymour 
Rating:
5.0

Customer did not leave a comment.

Sarah Watson 
Rating:
5.0

Customer did not leave a comment.

nedra catale 
Rating:
5.0

The people that got me checked in and hooked up the trailer were excellent. Great customer experience!

Mark Pearia 
Rating:
4.0

Customer did not leave a comment.

LEON RASKA 
Rating:
2.0

No one was there during business hours. Did not respond to my calls.

john rushin 
Rating:
5.0

Staff was super helpful and well-informed

John Doty 
Rating:
3.0

Difficult to find gas near this location.

Alyssa Reid 
Rating:
5.0

Customer did not leave a comment.

Jamey Krieve 
Rating:
2.0

Clean the trucks. Mine was horribly dirty. Clean the parking lot. It looks like an abandoned building. Dan was awesome though. He was friendly, thorough, and professional.

jack estrada 
Rating:
1.0

Customer did not leave a comment.

KERI WHITINGER 
Rating:
5.0

Customer did not leave a comment.

Melanie Swann 
Rating:
3.0

The store and CSR were wonderful. The pick-up process, not so much. U-Haul changed my pick-up location but this was not communicated to me. The CSR was able to do a fresh rental and saved me the time and effort of going somewhere else.

Shayla Scott 
Rating:
3.0

The locks were really sticky and difficult to open… took us about a half hour to get the key out of the lock box even though we were using the correct code.

Daniel Garduno-Rosas 
Rating:
4.0

Person inside was very friendly! But when returning the vehicle, the website kept glitching and wouldn’t let us submit anything. 20 minutes later, now after our rental time, it worked.

ETHAN YECK 
Rating:
5.0

Customer did not leave a comment.

roger hahn 
Rating:
5.0

Customer did not leave a comment.

salvador Gonzalez 
Rating:
5.0

Professional and competent.

Paul Butler 
Rating:
5.0

Was very understanding of the experience I went through. Understood that there are some bad dealers out there.

Jeremy smith 
Rating:
4.0

The truck was clean but found the lock on the roll up door did not work so securing the truck after loaded could not be done. Then we had a dead battery this morning when we went to leave to go uload the truck. Even though we had these problems we will use this U-Haul site going forward becuse of the customer service that Dan provided. He was great to work with, fair, helpful and concerned about the issues we had. He took very good care of us and he did what he could to see that we were satisfied in the end. Thank you Dan, customer service is vital to business but it does not always exist these days.

Darla Weber 
Rating:
3.0

Customer did not leave a comment.

eugene white 
Rating:
4.0

Customer did not leave a comment.

Dustin Conrad 
Rating:
5.0

Customer did not leave a comment.

josh yahna 
Rating:
4.0

The truck I rented and drove to bullhead city Az. got terrible fuel mileage. It took me 9 fuel stops to go 1100 miles. Each stop took between 15 and 22 gals. That ended up costing 80 to 115 dollars each stop. When I got to my destination I had to park on a slight incline and soon learned this truck had a fuel leak. I was not at all happy.

Phillip Ridenour 
Rating:
4.0

Customer did not leave a comment.

Dennis Novak 
Rating:
5.0

Customer did not leave a comment.

Michelle Bui 
Rating:
4.0

The truck cab had not been vacuumed or wiped down. We needed to sweep the cargo area. Overall not horrible, just surprising.

Christian Nye 
Rating:
5.0

Longer return hours would help; maybe at least 6pm

James Sledge 
Rating:
5.0

The person at this location was very helpful and knowledge!

Paul Mcmakin 
Rating:
5.0

Customer did not leave a comment.

Kim Anderson 
Rating:
5.0

Customer did not leave a comment.

Matthew Ruggles 
Rating:
1.0

I had reservations at the UHaul at 4399 W. Sunset Blvd in Spokane, WA. Made them 1 week in advance. I arrived at 8:50 AM on Saturday August 6th and checked in. I was told "we do not have your truck (1 x 26'). I asked why, they said a mechanical; I said I have movers coming to my home in 3 hours I need a truck. They found me a truck at University Storage on 3rd Ave. in Spokane. I picked up the truck and after completing the unload at the storage facility I rented the truck wouldn't start. It was getting late and I had to leave the U-Haul at the storage facility. Called U-haul and they sent out a mechanic on Sunday morning, he advised the starter was out, it would have to be towed. I drove to University storage and advised I cannot return my truck since it broke down. I want my money back please, Jersey at University Storage said she would credit me back my money. I spent basically 24 hours resolving the issue, it was very taxing after moving a 2 bedroom house of furniture. U-Haul needs to have better preventive maintenance on their equipment, I will be very hesitant to rent from U-Haul with the experience I encountered.

Lawrence Batson 
Rating:
4.0

Customer did not leave a comment.

Randy Wacker 
Rating:
5.0

Not sure how you drive a little over 288 miles and. clean the truck in said and out I'm sure I went over the 288 maybe by 25 miler the over was 648 dollars

Doug Salter 
Rating:
3.0

I had to got to 3 locations to get my truck. While I was driving to initally get my rental, I missed the call to inform me they did not have my truck. I was then told to got to the location on 3rd ave in spokane, and after 15 minutes of waiting in line was informed I needed to go to the other location on 3rd ave, about a mile away. Tried to call the customer service line as a message was left asking me to call them immediately, was met with a lengthy hold because all represenetives were busy. Finally got my truck 45 minutes after I had planned on picking it up. I would only use Uhaul if absolutely necessary in the future and would not reccomend.

Howard Brant 
Rating:
5.0

Keep smiling. Thanks.

Adriel ODell 
Rating:
5.0

I loved talking with them. Very good operation, cleanliness and so in good conditions

craig cude 
Rating:
5.0

I think you did well. I had to walk a mile to your other place because a truck wasn’t retuned but that’s not your fault. I was very surprised at how the keys are left though. I’m surprised a homeless person doesn’t grab a truck.

GREG WHITE 
Rating:
4.0

Customer did not leave a comment.

Mark Ramirez 
Rating:
4.0

There were a couple smaller furniture wheels left in from a previous use, but it hauled my Harley 500 miles wonderfully.

Kerry Mercer 
Rating:
3.0

Very unclear about pricing when I reserved the truck in advance. Was very surprised when I picked up the truck and it was much more expensive than expected.

Maria Teeter 
No reviews have been submitted for this location.

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