This location is an absolute joke. One of the employees assured me that they could take the rental back at no additional charge. They never checked the truck in the park Forest location was never made aware they had the equipment. A day after they billed me for additional charges. When I called over there I was told it was a mistake and that I will receive a refund and someone named Josh would be in touch. After calling back twice more in several hours and being told the refund was on the way the location stopped answering the phone and texted me Josh's number. When I called him he had no idea who I was or why I was calling. He then proceeded to tell me it's my problem and I asked why an employee would assure there were no additional charges when they don't have the authority. He said it was not his problem and hung up on me. Branch phone is [redacted] and Josh is [redacted]. Now neither will answer my call and I was beyond professional with them considering the situation. Rest assured I will never be using Uhaul for anything if this is not resolved and charges removed.
ERIC A
Gas Depot
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Momence, IL 60954
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Cómo funcionan los comentarios de U-HaulThe last two times I tried to check in online to pick up the vehicle, the process would cut off, and I would not be able to finish what I started.
PETER JEasy and quick return
Louis LWent inside for my cash deposit refund like prompted. Talked to Uhaul area manager and he said they don’t do cash refunds and only send checks, when both staff at the pick up location and website told me I would get my CASH back
Beau FStart a preventative maintenance program. Right turn/brake light did not work, rachets for the tiedown straps had to be sprayed with lubricant before they would work, center pin had a grease fitting but was completely void of any grease
Stanley Z