Missing equipment and no help on location caused confusion and made me spend twice what I should have
Mason L
D&P Postal Annex LLC
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Colorado Springs, CO 80910
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulStick with one location . Nobody was at the drop off location. It was a key box. Confusing and a little frustrating. I personally would feel better handling things with a live person. In my humble opinion.
Leslie GEasy pickup and drop off
Robert SNo one was there, place looked to be just opening. Note on doors they would return at 5:30, 5:45 no one was there.
MATTHEW MThey need better communication between their staff. When I rented the truck, I did so at one location and requested to pick it up in person at the office. However, two days before my scheduled pickup, I received a call informing me that the truck I had reserved was no longer available because it was in poor condition. As a result, they changed my pickup location. When I arrived at the new location, I was told I needed a pickup code that I had never received, and there was no office available to assist me. I called customer service, but they were not very helpful. They just kept telling me to follow the steps in the app. Every time I completed the process, the app would restart and make me begin again. Eventually, I had to go to a different office, where the staff contacted a dispatcher to provide me with the key. Even then, I had to wait more than an hour. After I finally got the truck, the staff from the office called me asking if I was going to pick it up. I told them I already had it, and they couldn’t explain how that had happened. Overall, I recommend improving communication between staff so customers can have a smoother and less frustrating experience.
Claudia C