Customer Reviews for Studemont Shell
(U-Haul Neighborhood Dealer)

265 comentarios

3423 Katy Fwy   Houston, TX 77007

(713) 861-2242

Horario

  • Mon–Sun
    9 a. m. - 6 p. m.
Horario especial
  • 12/25/2022: cerrado
  • 1/1/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(713) 861-2242

3423 Katy Fwy
Houston, TX 77007

Servicios en esta ubicación:

Horario

  • Mon–Sun
    9 a. m. - 6 p. m.
Horario especial
  • 12/25/2022: cerrado
  • 1/1/2023: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

One lady running the gas station & the U-Haul. Be prepared to wait while gas station customers get attended to and the U-Haul customer in front of you continues to wait. Please get this lady some help. She does a fine job, but it is disservice to only have one person manning the gas station & the U-Haul

Jaime G. 
Clasificación:
5.0

Excellent service by staff. Will definitely rent from this location again

alan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma T A. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda R. 
Clasificación:
1.0

Very rude and unprofessional and information all over the place they were very unprofessional

tiffany D. 
Clasificación:
5.0

All was ok

DISELLE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris L. 
Clasificación:
4.0

The ladies there were professional and efficient.

Michael L. 
Clasificación:
5.0

Thank you for your service.

Ashely F. 
Clasificación:
1.0

Was some what late do you I got traffic in Houston. I'm a regular customer and when told I'd pay extra well. All I got to say

Paul F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken T. 
Clasificación:
5.0

Great customer service, she was outstanding, explained everything and answered our questions...

Francisco O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Floyd B. 
Clasificación:
1.0

Well first I got there at 5:30 the time where I was scheduled I didn't get out of there till 6:30 because your system was not able to let her cash me out was on the phone with customer service for an hour. Then after that on my trip which was 3 hours we got a flat. Road assistance came brought the wrong tire had to wait another hour. SO waiting for a tire I waited 2 hours out of my time did not get to bed till 3:00 in the morning. Was very awful but the people that I came in contact were great just the service of how things were operated. Was not very satisfied.thank

RAQUEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earnestine W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Meagan H. 
Clasificación:
5.0

Easy Peary!

Mary M. 
Clasificación:
5.0

professional, friendly, helpful,

Carol R. 
Clasificación:
3.0

More organized

Laura C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Everett W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilad D. 
Clasificación:
4.0

Renae was so helpful! Really appreciated the customer service and ease.

Sydney T. 
Clasificación:
5.0

El cliente no dejó un comentario.

doug H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus M. 
Clasificación:
5.0

El cliente no dejó un comentario.

victoria J. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kolby B. 
Clasificación:
3.0

El cliente no dejó un comentario.

alma R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne J. 
Clasificación:
5.0

Great staff. Quick n easy drop off.

Amy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis E. 
Clasificación:
5.0

Improve parking

Eulalia C. 
Clasificación:
2.0

Dark and creepy. Unpacked. No Idea where to leave truck or key

William H. 
Clasificación:
5.0

Attendant was efficient and helpful.

Madison H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
4.0

This week the truck was received on empty, truck was filthy and AC was out in the truck. Typically we don't have these issues but very disappointed with the this vehicle.

Antwuan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosemary O. 
Clasificación:
5.0

Both in g to improve. This by far was my best UHaul experience.

Deon E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLINTON B. 
Clasificación:
4.0

Extraordinario servicio al cliente

Stephen B. 
Clasificación:
1.0

I drove 40 miles to downtown Houston at 9:00pm on Labor Day (after a 15 hour day of moving furniture and driving over from San Antonio). The one I had picked for drop-off was due to the after hours drop option. When I arrived to return the trailer in the inner urban core of Houston (4th most populous city in the nation), nobody was available since it was late and I logged into the website (per instructions on sign). The website told me I had to go to another location and there was a note about additional charges if I left the trailer at the wrong location. I tried to call customer service, and it said it would be a 15 minute hold. I got out my phone and mapped out the route to the other location. I drove around downtown Houston at night (a city with which I'm not familiar) pulling a trailer in a congested urban scene until I found the new location. I dropped off the trailer, but that was NOT the place I had chosen and received confirmation for on my email. Both the pick-up and drop-off turned out to be a mess... .what a clusterf@#$ !

Jason L. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Klevi F. 
Clasificación:
1.0

Absolutely fucking horrible U-Haul is nothing but a bunch of fucking crooks you guys didn't install the wiring for the hitch correctly so it came off got ripped out while I was driving THEN told me I would have to pay y'all AGAIN to fix YOUR FUCKING MISTAKE absolutely horrible bullshit company and I will be reporting y'all to the b.b.b......WARNING DO NOT EVER USE UHAUL THEY WILL FUCK YOU THR FIRST CHANCE THEY GET

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

gene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise B. 
Clasificación:
1.0

Rene the lady in the front hung up on me, charged me, and she then did not answer my calls when I called back (after she hung up) 3 x's. I was ALSO OVERCHARGED!! I brought it in on time and was charged a total of 3 times!!!

Lizbeth O. 
Clasificación:
4.0

El cliente no dejó un comentario.

javier A. 
Clasificación:
5.0

Trailer ended up having a bracket that holds the leaf springs to the axel broken, and I am just glad no one got hurt or injured.. I traveled 30 miles with this coming apart while driving. Had been broke for a long time I have the rusted bracket bolts..

russell D. 
Clasificación:
4.0

Don't charge extra for after ours delivery it's ridiculous that I have to pay 20 dollars extra what is the difference ? is exactly the same that was a really bad experience for me

Francisco G. 
Clasificación:
5.0

Easy access to the freeway

SUJAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff L. 
Clasificación:
3.0

Cabin had a lot of dog fur from previous customer move. It was not cleaned properly. The customer service lady was not friendly and abrupt in her answers for my questions.

Dean S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kehinde A. 
Clasificación:
3.0

was told when i arrived there was no furniture dolly - we had to run to home depot and purchase one which added an additional hour to our move. it would have been nice to be told this well before our pick up time so we could plan accordingly.

Mallory F. 
Clasificación:
5.0

Everything was excellent and the employees were great Great job guys

steven L. 
Clasificación:
5.0

Staff was friendly and helpful when dropping off vehicle.

Michael B. 
Clasificación:
2.0

Long wait at pick up in Houston and NOT at my requested location. It meant a longer drive, in the rain and in rush hour traffic. I had planned to avoid both. Staff at houston location had one person there and I had only one person ahead of me.

Janann P. 
Clasificación:
1.0

El cliente no dejó un comentario.

caleb R. 
Clasificación:
5.0

Very easy for our local move

Linda B. 
Clasificación:
3.0

I ordered moving blankets via my on line reservation. When I arrived the shop said they had none. Would have been good to know in advance. Or if my reservation mentioned this I missed it.

Allen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramzi E. 
Clasificación:
5.0

Uhaul came in so clutch for me after my movers stood me up and I only had 24 hours to be out of my apartment. The rental process was quick, and seamless. They def helped decrease a lot of my stress.

JORDAN F. 
Clasificación:
1.0

Slow location, truck was dirty and the cabin has many issues such as: door was broken and flooded, electrical cable hanging loose, AC did not work on a 100F Houston. Bad condition all around

MATIAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa R. 
Clasificación:
2.0

Mischarged me for mileage, truck was in serious need of mechanical repair and beat to hell. Will probably not use uhaul again after renting from them for years.

Jerry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard T. 
Clasificación:
5.0

Great service

Joel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia D. 
Clasificación:
5.0

I don't remember the lady's name that rented me my U-Haul but she's super efficient, kind and did a great job.

Laura M. 
Clasificación:
5.0

Great team who I was glad to work with. I first booked online and even checked in, but it looked like there were some oddities that didn't match between online and what was physically there. It was a good thing that the lock on the truck was broken because I worked with the in-person employee to get sorted. Even was able to convert my order from a one-way to an in-town move on the spot with no issue. Would recommend them and would recommend working with them directly rather than trying to do it all online (as tempting and as useful as it kind of seemed like it should have been at first).

Philip M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
4.0

Staff was helpful and totally connected trailer and make sure all was hooked up properly.

Kevin F. 
Clasificación:
3.0

The location was easy to find and close to the highway. The truck had just the basic features. Do not expect any advanced features. We had to manually turn the knob to lower our windows. It got the job done though.

Long N. 
Clasificación:
5.0

El cliente no dejó un comentario.

saul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammer A. 
Clasificación:
4.0

I would not recommend this location to another person if this location did not inform me that I needed to return the equipment to that store. Suppose I knew I would have rented the equipment differently or changed the drop-off location.

Kenneth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos C. 
Clasificación:
5.0

She helped me locate a larger size trailer even though she was super busy.

Crystal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan A. 
Clasificación:
5.0

Your app is horrible! It does not load ever, whenever on location. So self check-in takes forever because the office needs to be involved. This happens every time. Please get the functioning of your app sorted.

TOBIAS E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alissa C. 
Clasificación:
4.0

Pick up and drop off process was smooth. App worked great and all instructions were very clear. I will definitely be using again.

Justin W. 
Clasificación:
3.0

Person behind the desk new and not knowledgeable at all. That truck ran horribly!

Traci L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
4.0

Felix was great and went above and beyond to help me find a new trailer somewhere in town when the rear lights didn't work. Unfortunately, things did not get better after I was sent to the Harrisburg location. At that location there was no one present who knew how to install the trailer so I ended getting help from some random guy who was hanging out outside the gas station. Once we got it hooked up about ninety minutes later the lights still did not work, which indicated it was the outgoing truck signal that failing not the trailers receiving the signal. Since the truck had already been professionally packed at the cost of $500, I had no choice but to return the trailer unused and ship my vehicle at an additional expense. Overall, it was just a terrible experience on the day/evening/night before i had to make consecutive 12 hour drives.

matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex H. 
Clasificación:
5.0

Deborah always amazing!

Jesus P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Connie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diamantre B. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

Volver
arriba