Staff were rude and cranky. Waited 10 minutes then they decided to wait on a man who arrived after me. Ugh. Not good signage to indicate you must drive close to barrier for door to open. Sign for my unit area missing so staff spent long time hunting for it, despite working there 3 years. Needs better signage to navigate maze of units to elevator and to main office. Male staff member abrasive. Male and female staff speak harshly to each other. Took 30 minutes to check in…other locations are much faster and let you do it all online. Also had to arrive during staffed hours to sign contract of leaving facility. My flight was delayed so missed hours and had to drive extra 3 hours to be able to sign form. Seems crazy process for 2024. Why not checkout online when exiting storage unit?! Would not recommend.
suzanne n | Overall ExperienceDowntown Indy Self Storage
1233 West 18th St, Indianopolis, IN 46202Comentarios de clientes
Available Units (All Sizes are Approximate)
Indoor Storage
-
![Example storage unit layout]()
Small | 5' x 6' x 8.5'
Miscellaneous Storage
Size Guide- Rate:
-
$45.00
Per Month
- Interior
- 2nd Floor
- Elevator
- Climate
- Rollup
- Rate:
- $45.00 Per Month
-
![Example storage unit layout]()
Small | 5' x 6' x 8.5'
Miscellaneous Storage
Size Guide- Rate:
-
$50.00
Per Month
- Interior
- 2nd Floor
- Elevator
- Climate
- Rollup
- Rate:
- $50.00 Per Month
1 Unit Left!
-
![Example storage unit layout]()
Small | 5' x 10' x 10'
1-2 Bedroom Home
Size Guide- Rate:
-
$55.00
Per Month
- Interior
- 1st Floor
- Climate
- Rollup
- Rate:
- $55.00 Per Month
-
![Example storage unit layout]()
Small | 5' x 10' x 8.5'
1-2 Bedroom Home
Size Guide- Rate:
-
$65.00
Per Month
- Interior
- 2nd Floor
- Elevator
- Climate
- Rollup
- Rate:
- $65.00 Per Month
-
![Example storage unit layout]()
Medium | 6.5' x 9' x 8.5'
1-2 Bedroom Home
Size Guide- Rate:
-
$40.00
Per Month
- Interior
- 2nd Floor
- Elevator
- Climate
- Rollup
- Rate:
- $40.00 Per Month
2 Units Left!
-
![Example storage unit layout]()
Medium | 6.5' x 10' x 8.5'
1-2 Bedroom Home
Size Guide- Rate:
-
$65.00
Per Month
- Interior
- 2nd Floor
- Elevator
- Climate
- Rollup
- Rate:
- $65.00 Per Month
-
![Example storage unit layout]()
Medium | 10' x 10' x 8.5'
2-3 Bedroom Home
Size Guide- Rate:
-
$89.99
Per Month
- Interior
- 2nd Floor
- Elevator
- Climate
- Rollup
- Rate:
- $89.99 Per Month
-
![Example storage unit layout]()
Medium | 11' x 7.5' x 8.5'
1-2 Bedroom Home
Size Guide- Rate:
-
$100.00
Per Month
- Interior
- 2nd Floor
- Elevator
- Climate
- Rollup
- Rate:
- $100.00 Per Month
-
![Example storage unit layout]()
Medium | 10' x 10' x 10'
2-3 Bedroom Home
Size Guide- Rate:
-
$120.00
Per Month
- Interior
- 1st Floor
- Climate
- Rollup
- Rate:
- $120.00 Per Month
-
![Example storage unit layout]()
Medium | 12' x 9' x 8.5'
2-3 Bedroom Home
Size Guide- Rate:
-
$130.00
Per Month
- Interior
- 2nd Floor
- Elevator
- Climate
- Rollup
- Rate:
- $130.00 Per Month
2 Units Left!
-
![Example storage unit layout]()
Medium | 12.5' x 10' x 10'
2-3 Bedroom Home
Size Guide- Rate:
-
$140.00
Per Month
- Interior
- 1st Floor
- Climate
- Rollup
- Rate:
- $140.00 Per Month
-
![Example storage unit layout]()
Large | 12' x 25' x 10'
4 Bedroom Home or larger
Size Guide- Rate:
-
$349.00
Per Month
- Interior
- 1st Floor
- Drivethrough
- Climate
- Rollup
- Rate:
- $349.00 Per Month
1 Unit Left!
-
![Example storage unit layout]()
Large | 14' x 25' x 10'
4 Bedroom Home or larger
Size Guide- Rate:
-
$399.00
Per Month
- Interior
- Lower Level
- Climate
- Rollup
- Rate:
- $399.00 Per Month
1 Unit Left!
Storage Lockers
-
![Example storage unit layout]()
Small | 5' x 5' x 5'
- Rate:
-
$25.00
Per Month
- Lockers
- 2nd Floor
- Elevator
- Climate
- Swing
- Rate:
- $25.00 Per Month
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Staff were rude and cranky. Waited 10 minutes then they decided to wait on a man who arrived after me. Ugh. Not good signage to indicate you must drive close to barrier for door to open. Sign for my unit area missing so staff spent long time hunting for it, despite working there 3 years. Needs better signage to navigate maze of units to elevator and to main office. Male staff member abrasive. Male and female staff speak harshly to each other. Took 30 minutes to check in…other locations are much faster and let you do it all online. Also had to arrive during staffed hours to sign contract of leaving facility. My flight was delayed so missed hours and had to drive extra 3 hours to be able to sign form. Seems crazy process for 2024. Why not checkout online when exiting storage unit?! Would not recommend.
suzanne n | Overall ExperienceFabian was amazing, not only did she show my the unit, she quickly answered every question and walked me through the steps thoroughly. She is a great manager!
Imani L | ReservationI have tried to cancel this storage until and can not get intouch with anyone in the office? I have calling them for two day I would not use this place stay a way
JOE W | ReservationI rented this storage out for about 5 months total I went to pick up my items there were mice feces all over my things and inside my couches I have photos for proof. I went to talk to whoever ran the office that day and I don't know if his English was poor or he didn't understand but I didn't receive any help.
Mitisha T | Overall ExperienceTHANK YOU!!!!
laqueisha b | Overall ExperienceVery nice and clean facility
leah a | Overall ExperienceThe gentleman in the office on our move in day was extremely friendly and helpful. We will be sure to use Downtown Indy Storage in the future if needed.
Robert S | Overall ExperienceThank you
jackie k | Overall ExperienceEverything went very smoothly, no problems
maya m | Overall ExperienceThank you so much for the best facility in town.
lynsey c | Overall ExperienceThe Manager Mr. Morgan and employee John E (he didn’t want to give me his last name) were horrible acting and very unprofessional and talked crazy to me about a unit I never moved in, and refused to give me my money back for a unit I never moved into. Judge Mathis will hear this case and I will provide documents that prove I should have gotten my money back. Corporate office stood by this nonsense and they too will be included when I go to Judge Mathis.
porter t | Overall Experience