Reserved two utility Dollie's. Realized I wasn't given them. Returned to location, they then decide to tell me, â€œoh we don't have any right now.â€ I asked â€œdo you know where I could get them?â€ Meaning, either buy some or rent some. The lady then decides to tell me, â€œoh unfortunately we can't see that information.â€ Beyond frustrating. Unhelpful from the moment this started. From the beginning, both employees seem to try and belittle me. Comments such as, â€œyou got it?â€ â€œAre you sure you're good?â€ Rudely correct me about the proper name of the utility dolly and what it was called. (The blonde headed lady drives an older red Toyota Corolla). ALL of this could have been avoided had someone verified they didn't have the utility Dollie's from the moment this started. Instead I wasted 2 hours trying to find this equipment. Two hours of my move gone. $150 spent bc no other location but one 30+ mins away, had utility Dollie's. What's a reservation for if it doesn't RESERVE equipment? A joke and please double check your reservation and make sure the equipment is IN the truck before you leave. The employees aren't going to tell you any different. App isn't going to either. It'll just take it off your reservation. Truck was stained on the inside of the passenger interior and that was gross. I don't expect perfect. I do expect decent. Truck was fine. Experience wasn't. Good luck. Learn from my mistakes.Kristin D.
Main Road Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Summerville, SC 29485
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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This location was closed when I returned the trailer. However, the following day they, they sent me an email confirming they received the trailer.STEVE H.
Not a thing. They were greatJohn S.
Nothing the associates were Very friendly and efficient and quickLINDA F.
It ran hot , it barely wanted to stay crank.Keosha W.