Very happy with the accommodations from you all in Somerville sunshine was OKa
FRANK W
Customer Reviews for Main Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The staff was amazing and even stayed late to help us out. Thank You Tracy,Cheyenne, & Damir. You all are amazing hope I spelled your name's right. HAPPY NEW YEARS TO ALL
ANTONIO CTracy was amazing, she even stayed late to help complete our move in , and her staff was amazing. If we ever need storage again we would definitely use them again.
Antonio C | Overall ExperienceNada
Herman PThe trailer was not clean… smelled bad like dogs or animals… my things had to all be shampooed… I returned the trailer on Friday Dec 13 th…. It wasn't due until Monday the 16th…. I never got a receipt and was not checked in when I returned it… not a good experience
CHAR DMy reservation was changed to this location which an additional 20 min out of the way. The clerk demanded additional info that I have never been asked for before. The clerk that checked me in was super nice and friendly!!
KENNETH RGreat service. Staff is very customer friendly and do their best to ensure the customer is satisfied
CHARLES DExplain hidden fees to customer prior to pickup.
DAVID FVery polite helpful and fast . Wonderful experience.
CHARLOTTE Vsuperior customer service
ANIL RWish the one way rental was cheaper and military discounts were available.
Terry BExcellent service
MICHAEL SThank you for excellent service! The storage unit was spotless and the staff was so helpful, friendly, and knowledgeable.
Gayna S | ReservationMs. Tracy is always helpful and friendly everytime that I rent at this location. She and her team members are always very understanding in the event of me coming in last minute requesting a trailer for my son four wheeler. Thank you so much Ms. Tracy for always being there when I need you all. :-)
Eddie BI preregistered online for the vehicle and equipment that I needed; and actually paid. Was told that on the day of pickup, I'd be able to go in, show my Driver's License and be on my way. That was hardly the case. The dolly that I rented and paid for was not available. Then, I had to provide additional information (another phone number). Then despite prepaying for a certain number of miles, I was told at the desk that it was mandatory to pay for much more miles than I needed; and any miles that weren't used would be credited back to my account. I spent another 30 minutes at the desk!! So much for pre-registering and pre-paying. The entire payment set up was very misleading and deceptive. Although the guys that work there were very friendly, I won't rent from Uhaul again.
STEPHANNIE HVery friendly and fast service!
Candice BEverything went well.
Mark CI arrived at the location given to me in the U-Haul email, only to read a sign on the door that they do not accept one-way drop-offs. The guy was very nice, looked me up in the computer by my phone number and had nothing on file that I was dropping off a trailer. He looked at the trailer and said, "I actually have enough space to take it - if it was anything bigger I would have turned you away." Again, he was a very nice guy and quickly took care of disconnecting the trailer and getting me on my way, but how is it possible that I get an email with his location, but he has no record of me coming? I happen to be very laid back and don't make a big deal out of things, but thank God I wasn't an ornery customer, because I could have thrown a fit in both of the above situations. Very disorganized!
STEPHEN BThe facility was great. I moved because I found covered storage for my boat and this facility doesn't offer covered storage
Travis W | Overall ExperienceStaff was top notch. Extremely courteous and professional. Even the glass front doors are clean. My unit is spotless. Thank you for speedy service in my hour of need.
Jeannetta C | ReservationFast and easy. Great and friendly employees
THERESA KEmployees were friendly and helpful.
LYNN M | Overall ExperienceThe only notes I have were that they did not include the furniture pads that I requested and the checkin process after hours can be a bit time consuming if you encounter any issues with the verification bit. I spoke with a representative and they promptly removed the furniture pad charge. Overall I am happy with the services!
Krista TDameer provided above average customer service. We received all the necessary information up front in an efficient manner and the pick up and return were both seamless. He is most pleasant.
JANICE OTruck was not filled up with gas and was was dirty. Windshield was very dusty
ROBERT MNice and friendly environment
KEVIN BThe check engine light was on during my entire rental and there were several times the truck struggled to start. I don't put this on the pick-up location, but it should be addressed.
RYAN HI've already explained that they are far better than other locations who rent out the Van's and the main fact that the Van ran great and didn't bet you to death waiting for it to go and bounce you all over the cab, my main thoughts they are 100% better than any other Locations who are renting out the Vehicles and i didn't mind filling the gas tank up for it was a very good riding Van, and I'll be going back to this location for all future use of a UHaul Van. Michael H.
MICHAEL HEmployees were professional and polite. I have and will continue to use this location.
EDGAR HGreat customer service at this facility. Very helpful and knowledgeable!!!
Miguel G | Overall ExperienceI pass several other U-HAUL places to go to this one: I really appreciate the friendliness and helpfulness of the staff at this location. The person I worked with was DeMere.
HELEN HNOTHING
MICHAEL MDropped it off when they were closed.
DAVID OBest service , dameer was excellent. I would recommend this location
Sai THad reserved a 6x12 trailer for 9:30. Never received a call or text that it wasn't available. Fortunately they had a 5x9 ready to go. AFTER the entire move and everyone gone home...I got a txt stating the 6x12 was available at an entirely different location. Souch for reserving ahead.
Kimberly wExcellent, friendly and helpful staff. I enjoy renting from this location, when I have a need. Thank you for all your help today!
CHRISTIAN WI did have a dent in the truck but was clean.
BOBBY BI rented a 5X8 trailer over the phone and when I go to pick up at this location they didn't have it for me so I was forced to take a smaller trailer. The girl at the desk was rude. She said she tried to call me several times however I never received a call from them. I do not support those who lie just to get business. When I went online to rent the price was $40 one way. The very next day it was $94. WTH??? Hire people who are honest and pleasant to work with. Be consistent with your prices. Put your customers first not your pocket book.
Saundra HI've dealt with Tracey in the past and I've found her to be efficient, polite and knowledgeable. Great people person.
Charles BFirst time renting a U haul and the process was easy and efficient. Customer service was exceptional.
Leona MThis was my third time storing and it was perfect! If the need arose again I would not hesitate to use main road storage again!!
Stephany F | Overall ExperienceCould not keep my 35ft 5th wheel there....too tight. No room between units.
robert i | Overall ExperienceHave dolly’s available
Natasika WThe tires on the van itself seemed like they could be improved. The van could have been a bit cleaner. Otherwise, it went well
geona sWe love Tracey!!
Jeremy CMy contract stated return location was -- in Summerville SC. When I got there I was told I was switched. I told manager that I knew nothing about a switch, she informed me that I was to return rental to a different location than was on my contract. I refused, stating it's not my responsibility to shuttle trailers for uhaul. She refused to close contract, offered no help but proceeded to inform me that I was responsible for equipment I till it was checked in. But again she refused to check me in. Improvement needs to be to NEVER force a renter to return equipment at any location unless they are informed at the time of rental. Also get rid of the manager at the return location. Btw! I dropped trailer on the lot where I was contracted to drop it. I will think twice before renting from uhaul again if this is the way the treat their renters.
Steve BVery professional staff and very helpful but most of all wonderful SMILES
EDWIN SStaff was extremely friendly and helpful
Zoraida PThe team at this location was phenomenal, they took care of my immediate needs and ensured that when I returned with the equipment ahead of the drop off date, they immediately processed my refund in a timely manner. Professional and Friendly and I will return here for my future needs. Well Done!
Raymond BMy "go to" storage
Mary G | Overall ExperienceI maintained storage for 10ys and saw the price rise almost quarterly. The hidden fees are ridiculous. There are surely no perks. It's impossible to maintain rodent and insect free things in the back. Everytime I ever retrieve items. I must call the exterminator. Just choose wisely with units.
Andrew J | Overall ExperienceNothing. Very fast, smooth pick up and return
Joyce RNo personnel there at the time of my drop-off
KEITH CPersonal amable
Mary GThe app takes forever to load photos. Like 30 min later and I'm still waiting. It sucked.
Laura MI was very happy about the service and condition of the storage units. My only aspect I did not really understand was why the past year prices increased and I had to get liability insurance for the storage locker. Those are the main reasons I cleaned out the storage and left after 3 years. There was no apparent upgrades to the a
Joel H | Overall ExperienceIt was great thanks a lot
Derrick BI will be back in April. The staff was fantastic to do business with and the facility was easy to get around and very well maintained.
BRIAN N | Overall ExperienceTracy & staff are the best!
Jamie M | Overall Experiencethe storage facility was fine. the only reason I moved was because I needed something bigger, affordable and closer to where we just moved to.
Ayetta T | Overall ExperienceI have recommended Main Road Storage at Dorchester Rd to numerous people!
Michael M | Overall ExperienceConfined spaces for parking! Bad experience. A staff comes out being disrespectful and aggressive tone in his voice to demand me to move my car when the whole parking lot was busy, crowded and tight no choice to park temporary as a UPS track was backing up behind me. I showed him nothing but respect and did as he asked. The next day my mom helped with unloading. This same staff has come up to my unit with an opposite attitude while respectfully tell my mom to move her car. I had confronted him on his rudeness towards me and differences on how he treated my mom with respect as he should. He had apologized. I Understand he had a bad day but, but it's not excuses on his approach/ demeanor. At the end I am happy to never go to Main Road Self Storage ever again!
Michelle C | Overall ExperienceVery good service, nice staff.
Jesus M | Overall ExperienceJamie and staff were very helpful and accommodating with all my storage and Uhaul needs.
Glenn M | Overall ExperienceHelpful and professional staff. I've used this facility many times (storage units, U-haul rentals) and it always works out well.
DANIEL M | Overall ExperienceWould highly recommend to my friends
Ron L | Overall ExperienceThe facility was clean. I had no issues with my stuff regarding the climate control (no mold or mildew growth). Staff were always helpful and kind. If I ever need storage again, would definitely come back.
Jesse B | Overall ExperienceWe had a short notice change to our storage needs and called to close our account a few days after we paid for the month. The remainder was not refunded and we paid for a full months storage but only used a few days.
Lisa C | Overall ExperienceThis facility exceeded our expectations. The staff was always friendly and helpful.
Gary L | Overall ExperienceOther than not having enough parking, this storage unit was within my price range for a climate control unit. Everyone was helpful when I called and I was kept updated thru email. It is a safe to go to when needed.
BARBARA M | Overall ExperienceThis was the second time that I rented storage space from Main Road Storage on Dorchester Road. The staff is friendly and the facility is always clean and I feel safe entering alone. I will definitely rent from this location again if I find myself in need of a storage unit.
Krystal W | Overall ExperienceConvenient location and always accessible for storage needs.
WILLIAM M | Overall ExperienceAmazing staff, they made move in and move out seamless. I had last minute need for a truck and they had me set up and ready to roll. Couldn't be more happy to of stored here. Highly recommend this location because of the people.
Ashley D | Overall ExperienceEverything was great except, the air conditioner pipe was putting out the water right next to the door you go into for your units. It was very slippery. Other then that a great facility. Thank you. Suzanne Blackie daughter of Ethel Stone.
Ethel S | Overall ExperienceFrom beginning to end the staff was professional and helpful.
Steven " | Overall ExperienceWas a customer for almost 2 years. Paid on time each month. I wanted to move over one space so that it would be a little easier to back in. Was told that I would have to pay the new much higher price since it would be considered a new rental. Pretty ridiculous. Rates were raised each year but I just felt that they were raised just because they could. Raises were too high.
David F | Overall ExperienceNeed a restroom to use after hours even if a portolet Everyone and everything else was wonderful
Karen P | Overall ExperienceThe facility is very clean and the staff are friendly and helpful.
Ronald W | Overall ExperienceThe staff (Tracy) is outstanding! Professional, friendly, helpful!! There is a great Team there whether you are renting a U-Haul or renting a storage unit. They help make your transitions smoother and better!
Brian D | Overall ExperienceVery nice unit! Had for 4 years! Thank you for everything!
BILLY M | Overall ExperienceI've had a unit here, various sizes, for over five years. The manager has been there since I started. I moved a distance away and had to get a closer unit. She has taken care of me, with professionalism and compassion, for the entire time. I would not have moved if it didn't take me so long to get there from my new location. Always clean, always available when I needed it, and great communication from the office. She deserves a raise! Very sincerely, Wade Flinner
William F | Overall ExperienceMy 2nd time using this facility. They are easy to work with and communications is outstanding!
An N | Overall ExperienceExcellent on all services.
Beverly B | Overall ExperienceThis is a fantastic place for your storage needs. The staff was always friendly and helpful.
Terry H | Overall ExperienceVERY CONVENIENT TO OUR NEW HOME. GOOD RATES AND FRIENDLY STAFF. NICE QUIET STORAGE AREA SO YOU NEVER FEEL RUSHED.
CAROLANNE J | Overall ExperienceExcellent facility. Staff was knowledgeable and helped us select the proper boxes/materials for moving. This was our first packing and storage experience in 32 years so we were rusty. Facility had easy access and was readily available when we needed it. Main Road Storage made it easy!! Thanks to the Main Road Storage staff for all their help. Would most certainly use them again...
Billy S | Overall ExperienceI have received nothing but excellent service every time I have visited Main Road Self Storage, from renting trailer, to trucks and storage space. Thanks, JW
John W | Overall ExperienceVery professional and friendly. Highly Recommend.
Theresa K | Overall ExperienceThis storage business was perfect for our move. Friendly and professional staff and a generally pleasant experience. Climate controlled units kept our belongings safe and in good condition. Could not have been more pleased.
Warren S | Overall ExperienceGracias
CYNTHIA W | Overall ExperienceThe process of renting a unit was easy! Very clean facility. I would definitely use this storage facility again.
KRISTIN M | Overall ExperienceThanks for all the help and enjoyed your professionalism and great people. GOD Bless
Robert R | Overall ExperienceFolks up front were and are always friendly and accommodating. Thanks, Waverly McNeill
Waverly M | Overall ExperienceThe staff of this storage facility are professional, friendly and helpful! The unit I have is clean and the entire facility is clean and meets my needs perfectly!
Mary A | ReservationThis is THE storage place to use in Summerville. Ginger and her staff were very accommodating and worked hard to make sure everything was in place prior to my arrival from Montana. Five Stars!!!!
KAREN G | ReservationVery attentive to what our needs were and very friendly. Great customer service with a smile. They even checked on us when we were unloading our things.
Missy R | ReservationGinger was phenomenal, the process was quick and easy.
Cherita T | ReservationGreat Customer Service! Great storage facility!
HEATHER H | Overall ExperienceThis facility was professionally run and well maintained. The staff was always very friendly and available. I would highly recommend this storage facility.
JOSEPH K | Overall ExperienceGreat Experience!
ED F | Overall ExperienceThe staff was always friendly and helpful, they went above and beyond my expectations, I will miss coming in and seeing their smiling faces. Nothing but great things to say! Gracias.
AMY H | Overall ExperienceWe have had a storage here for some time and always been happy with the facility and service
MILTON S | Overall ExperienceApparently there was a flood and I had an outside unit. All of my furniture was destroyed due to mold. My unit was also full of mice dropping.
SHANEQUA M | Overall ExperienceEverything seemed nice enough and the staff is friendly, but finding rat droppings all over our furniture is a deal breaker. Had to move out.
PATRICK E | Overall ExperienceGinger and Tracy were extremely helpful and courteous. I will definitely recommend this facility!!
BRUNO D | Overall ExperienceStaff was extremely friendly. Took me to the parking spot before I signed the contract to make sure I was happy with it. 10/10 would use Main Road Storage Summerville again.
ANDREW C | First ImpressionsCancelled reservation
Privacy R | First ImpressionsUnit was very clean and staff were kind and informative.
Privacy R | First ImpressionsThey got my in the perfect unit size that I needed.
Privacy R | First ImpressionsThey assisted me making changes as I didnt need unit again.
Privacy R | First ImpressionsClean facility and helpful staff. Ginger was awesome and accommodating.
Privacy R | First ImpressionsThe facility is very nice, clean and staff was very polite as well.
Privacy R | First ImpressionsI haven`t seen the facility yet bc they were not open on 5/28 but will g tody
Privacy R | First ImpressionsClean facility, friendliest staff, very helpful.
Privacy R | First ImpressionsVery clean facility Friendly helpful staff.
Privacy R | First ImpressionsFacility is very clean, easy to access, secure, and the customer service is top notch.
Privacy R | First ImpressionsBy time I finished loading my uhaul, and got on the road. They were closed, which left me in a pickle. Had to find another storage facility.
Privacy R | First ImpressionsSherri`s customer service has been outstanding!
Privacy R | First ImpressionsSherri`s customer service has been outstanding.
Privacy R | First ImpressionsSheri`s customer service has been outstanding.
STEPHANIE H | First ImpressionsVery nice service staff!
Privacy R | First ImpressionsThe two ladies at the desk were super helpful! I ended up needing a larger unit when we got there,and they even helped me out by allowing me to return my truck at their location.
Privacy R | First ImpressionsServicio al cliente de excelencia.
Privacy R | First ImpressionsSherry was very professional and helpful the storage unit was clean.
Privacy R | First ImpressionsThe staff was friendly and very helpful. The facility was very clean. I would recommend this faclilty to friends.
Privacy R | First ImpressionsDidn`t honor uhaul first month free. Did have another special going, but was prepay month and half get one month free.
Privacy R | First ImpressionsVery nice facility with good hours and great prices.
Privacy R | First ImpressionsVery pleased with facility and service was outstanding.
Privacy R | First ImpressionsLocation feels very secure. Extremely easy to move all my property from the truck to my unit. Se los recomiendo a todos. Staff is also extremely friendly and helpful.
Privacy R | First ImpressionsAn awesome place for storage. Clean, well kept, secure facility. The staff there are wonderful!
Privacy R | First ImpressionsMs. Jeanette was extremely helpful and personable. The facility was clean and well-maintained. I am very satisfied with my selection of main road storage.
Privacy R | First ImpressionsThe facility was better than I expected, and your staff went above and beyond the call of duty to make me feel comfortable and secure. Thank you for everything!
Privacy R | First ImpressionsVery nice people to deal with, and the place and unit are very clean.
Privacy R | First ImpressionsClean unit with plenty of space. Handy entrance with different carts available to use.
Privacy R | First Impressions