I picked up the rental at 1105 Jalna Blv location. The staff was friendly but couldn't answer some basic questions about certain costs. But it all worked out. Pick up and drop off was ok. Agent had me go outside to take my own pictures of mileage and gas gauge.Jorge D.
Blue J Convenience
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in London, ON N6E3P2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Absolutely the best ever renting from U-Haul experience. The young man was very friendly and helpful. In fact the owner of the store was there when I returned the van. He too was friendly and asked if everything was fine with my rental. I love the fact I can walk less than five minutes to rent a truck or van when required.Hughie G.
The truck reeked of cigarettes and it was completely dusty. They didn't take contactless cards, so I had to get my wife all the way back from our place to bring me a physical card. Not a good experience.Reginaldo D.
On the day prior, you moved my pickup location to a much further store without any consultation with me, and then charged me for going slightly over the mileage allocation due to the pickup location change. I attempted to use the 24/7 mobile pickup options, but your mobile app didn't work (pages wouldn't load) for either of the pickup or drop off. In this feedback you request ratings of the locations, but not the service overall. The locations were fine, it's your backend services that should be receiving the poor ratings.Andrew D.
Worse customer service. Not even a single responsible person for giving answers to customers. I will be looking for better option then U-Haul. Hopefully never want to come to U-Haul again. Also, this is totally based on my U-Haul experience on Sep 23, 2023. My reservation number was 14000065. If anyone want to verify legitimacy. Thank you.Deep G.