I was over charged two months after leaving this storage facility. Mark the manger did nothing to return my funds after many emails. Very mismanaged and very customer customer service. Over charging 150.00 is not good. Stay away from this storage, there are many more out there that are managed better.
Richard H | Overall ExperienceCustomer Reviews
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I was over charged two months after leaving this storage facility. Mark the manger did nothing to return my funds after many emails. Very mismanaged and very customer customer service. Over charging 150.00 is not good. Stay away from this storage, there are many more out there that are managed better.
Richard H | Overall ExperienceI rented a spot for my camper and was disappointed that the area was flooded when I had to pick it up. The company also did not return my $40 access card security deposit because it wasn't returned to their office in Airdrie, on the same day the trailer was removed. Low quality humans managing this organization, I do not recommend.
Robert S | Overall ExperienceAlthough the owner was no problem with us they were never on site and always have to go to Airdrie. The property does have good security cameras but poorly maintained. Lots of weeds, major mud in a rainfall with poor drainage. Roads never get grated. Property also charges more than most Rv storage places in the area. If paying yearly you get a cheaper rate but if paying monthly the rate goes up by almost $30 a month. Other storage facilities either charge the same rate monthly as they do yearly or charge an extra $5 a month at most. We sold our unit but if this would not have happened we would have moved on as this Rv place is very expensive compared to others in the area and poorly maintained.
Jacqueline B | Overall ExperienceTerrible customer service. Will block your number when you call them about getting the $30 deposit back.
Ryan N | Overall ExperienceThis Rv storage site is the worst site I have ever used. The problem is with the individual who is responsible for this site. He lacks “customer service”. He is abusive to customers, unwilling to negotiate and is rude. The gate does not work properly, ask anyone who stores anything at this site. Note you will be responsible if something goes wrong with the gate. The site is a mud bog when it rains. I would not recommend this Rv storage site to anyone.
Gregory, W | Overall ExperienceLost catalytic converter while parked in lot. Had mice in our unit one winter.
Doug N | Overall ExperienceMy contract ended in August, agreed to do month to month, paid for September and then did not return, October payment was charged to my credit card unauthorized I was told it would be refunded as of today October 12th no refund has been given. A dispute of charges has been filed with the credit card company.
John N | Overall ExperienceI never had to worry about my trailer while it was at Boondocks. Their site is secure and the staff is very friendly and helpful!
Roniann & | Overall ExperienceAfter being a long-term customer, the new manager (who i'd never talked to previously) phoned me from a random phone number and told me I was 1 day late paying my bill. He told me that I needed to send an email money transfer to a random Gmail address or he'll put a lock on my wheel and deny me access to the facility. When I asked where the regular attendant was he just told me that she's on holidays until November. When I asked why he didn't call from the Boondocks number he told me to google it. When I asked why he's calling and not sending an invoice (like they always do) he told me that people complain and get confused when they get invoices so he doesn't send them. I asked him for one and he wrote one up with a bunch of spelling errors and sent a picture of it via text message. I asked him to send it from the Boondocks email and he said he doesn't use that email anymore (even though I recieved an email from that address Les than 2 weeks prior). In all of this he said he doesn't have my email address so I needed to give it to him. I reminded him he has it as I get emails monthly and have been there for 4-5 years. I offered to come to the facility and pay he told me he can't meet me at the facility but I could meet him in Airdrie instead, which I declined as I do not know this person and none of the information he if giving lines up with the business practices that Boondocks has had during my time there. When I told him that I wanted to shop around and check another facility he started screaming, swearing and calling me names. He also phoned me 10+ times that day to tell me I needed to pay and there's a lock on my trailer. I asked him to be reasonable and give me the number of his manager so I can explain the situation and he told me that he won't give it to me because I want to get him fired and he needs this job. My goal was to get my trailer out safely, and not to get him fired. I finally convinced him to let me get my trailer out of the facility and he told me I had until 6pm to move it or he's going to sell it at auction. I told him my boss is allowing me to get off work at 2pm and I'll come get it, he then told me that I had until 2:30 instead. When I asked him why he changed the time he immediately phoned and was swearing and me and my wife. He never gave back the deposit for the key card. I will never return to this place or recommend that anyone goes here.
James H | Overall ExperienceMud - even the slightest rain caused me to have to wash both my Trailer and truck each time is visited the yard...I never saw any gravel spread in the 2 years I was there. Those gravel piles never were spread - you need to spend $$ on this place (other then replacing the perfectly fine gate technology) or people are going to start looking elsewhere - we left for adesa storage in Airdrie for a flat rate of 50 per month (24 hours security)
Scott M | Overall Experience