Annette was incredibly helpful and friendly!
Barbara M. | Overall ExperienceDiamond Self Storage - Anchorage
5401 Northwood Dr., Anchorage, AK 99502Customer Reviews
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- 4.5 Average Customer Rating
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Annette was incredibly helpful and friendly!
Barbara M. | Overall ExperienceAnnette has been wonderful in helping make a stressful situation so much easier. The unit is great and we appreciate Annette helping us with getting a ground floor unit and another one close by.
Barbara M. | ReservationI am satisfied and was able to fit all of my belongings in without any problems. Thank you for your assistance. Terlisa Tresvant
Terlisa P. | ReservationMove in is next Tuesday. Hopefully my charges will be adjusted accordingly.
James T. | ReservationQuick and easy. Annette was thorough and made the process simple. No issues with moving in.
Kristina T. | ReservationGood experience. Great customer service. Storage unit and grounds are clean.
Deborah J. | ReservationStaff were all exceptionally friendly. Would definitely recommend.
Stephanie J. | Overall ExperienceThe staff was just amazing and I couldn’t be more pleased. We needed a place to store a car and boxes very quickly and Annette took care of everything. At moveout time Dave was just great in making sure our son was picked up from the airport and that all went efficiently. Can’t say enough good things about the place. I spoke with another facility in Anchorage at another time. The difference was night and day. Save yourself time and just go straight to Diamond.
Katie M. | Overall ExperienceI cannot say enough good things about my experience with Diamond Self Storage. The staff was friendly, and helpful upon our check in. Their shuttle service was awesome, and so helpful when you have a lot of luggage, and or animals - which we had both. But, they went above and beyond when our car would not start. Our car was in the storage facility for 10 months over a long cold winter, and our car battery was completely dead when we tried to get the car out of the storage. We could not even get the remote to work to open the car door. Diamond Storage to the rescue. They helped us figure out how to get in the car without using the remote. They then brought a portable charger out to try to start the car. That didn't work, so the assistant manager brought his personal car around, and tried his jumper cables. The car still did not start, but they did everything they could to help us out. When ended up having to take an Uber out, and I was trying to figure out how to get our luggage and animals to the front of the facility. Diamond Storage was like- no problem, we will send the shuttle around to get you and bring you to the front to catch the Uber. Can't say enough good things ...... Thanks Diamond Storage! Ask for Annette! She is an awesome GM and goes out of her way to be helpful!
Pamela C. | Overall ExperiencePhenomenal service from the management and staff from start to finish. Always addressed my needs or concerns immediately. They definitely exude the confidence needed to make a tenant feel that their items are safe and secure. The facility itself definitely has the best accessibility, availability, size, and cleanliness in all of Anchorage. Military friendly location. Overall fantastic experience.
Brandon S. | Overall ExperienceStaff was less than helpful. Originally when we moved into the storage facility there was a dumpster that wasn’t emptied for an excessive amount of time and was overflowing, the dumpster was then removed, but never replaced. With as much as storage units cost, maintaining a single dumpster is not too much to ask.
Daniel R. | Overall ExperienceI had a great experience with Diamond Self Storage.
David B. | Overall ExperienceFirst time I used this service and with great satisfaction. Everything went smooth and as advertised. Thank you.
Louise H. | Overall ExperienceThanks folks, Great Facility & Nice People. Rates fair. Will use again if need. 😉
BILL S. | Overall ExperienceGreat service by office, thank you!
Todd L. | Overall ExperienceNo issues will be back again
Issac M. | Overall ExperienceDiamond Parking and Storage has an amazing staff! They are friendly, helpful, courteous and go out of their way to accommodate customers!
Jason m. | Overall ExperienceI have had a storage unit for several years at this location, and I have always found the staff to be friendly, courteous, knowedgeable, and professional. My unit was well maintained and easy to access. Thanks for being there for me!
STEVEN M. | Overall ExperienceIt is a great place for storage. We needed something last minute and the 24 hour helpful staff help us get a unit to store our property. Excellent customer service!
Jack S. | Overall Experience